• Successfully completing tickets that were logged by our ticketing system called Vfire.• Managing IOS and Android devices using Workspace One. Including IPhones, IPads, Samsung’s and Nokias.• Trained new members of staff & also management duties over their work. • Assisted users with training on how to use Microsoft Teams, Zoom, The Meeting platform and CISCO Video Conferencing Devices.• Trusted by other teams to carryout work packages – example patching points for the Networks team. • Used many different applications such as VMware admin console, Workspace One, Active Directory, SCCM, Google admin console and the Dell WYSE console. • Successfully dealt with a different range of customers / users from a range of admin staff to clinical staff including Dr’s Nurses, Consultants & lead admin roles. • Would often use programs such as Microsoft PowerPoint 2016, Word 2016, Outlook 2016 and OneNote 2016.