- Provide Shift Oversight- Provide Technical Training for Engineers- Assist Management Team with Performance Development of the IS Operations Staff- Application / System Monitoring and Testing- Improve current processes in place and develop new processes- Utilize ServiceNOW for reporting and analysis - Track / Evaluate Trends and anomalies- Perform all other duties and responsibilities as requested and needed

- Demonstrate expertise in providing exceptional network and system support services to all infrastructure of major health system, which includes hospitals, clinical facilities, and offices of Northwell Health- Work in the Network Operations Center (NOC) which involves managing a wide range of systems and environments to identify, assess, and address incidents in accordance with established SOPs; conducting root cause analysis; outlining corrective and preventive strategies; and preparing documentation for solutions- Coordinate escalations with subject matter experts (SME) or vendors- Oversee network performance and execute trending analysis in an effort of determining root causes and solve recurring issues, while maintaining knowledge of technologies, products, services, and procedures- Administer wide area network (WAN) and communicate with internet carriers to conceptualize implementations and/or resolve outages- Display leadership abilities in supervising, training, mentoring, and supporting the NOC staff and other IT staff outside of the NOC during mentorship programs- Provide working solutions and manage process improvement initiatives- Develop comprehensive knowledge of new system tools while guiding team members in utilizing the tools- Provide support to management team in overseeing various shifts as needed as well as projects and initiatives for the NOC

- Provide network and system support for all of Northwell Health sites, hospitals, offices and affiliated sites from a NOC. The NOC is the focal point of the entire Health System’s infrastructure.- Perform system monitoring and triage of incidents/problems based on SOP which include escalation to subject matter experts when and where appropriate.- Diagnose and correlate complex network problems, identify root causes and develop remediation strategies.- Document all Network changes and implementations.- Assist subject matter experts with response to problem, incident and change tickets.- Effectively escalate issues and coordinate support with vendors to resolve problems.- Ensure all daily functions are completed and appropriately communicated.- Ensure all incident tickets, change tickets and e-mail requests are attended to in a timely fashion.- Maintain a broad knowledge of all products, services and procedures.- Write and maintain clear and concise documentation for incidents, notifications and procedures. - Perform trending analysis for chronic issue resolution and remediate escalated network issues.- Analyze network traffic and report to management on results.- Work directly with WAN and internet carriers during implementations and outages.- Drive improvements in network process, efficiency and standardization.- All other tasks, duties, and projects as assigned.

- Assumed a client-facing consulting, service delivery, and support role for web sites and applications within a distributed hosting environment across three locations- Spearheaded internet network and infrastructure development, configuration, and administration within Windows Server 2003 and 2008 as well as CentOS environments with 90% virtual operations through VMware ESXi hosts- Assumed responsibility in maintaining active directory, load balancing, network infrastructure, intrusion detection, prevention systems, event log solutions, malware prevention systems, and security policy enforcement software through two-factor authentication protocols- Rendered on-call coverage, configured web hosting environments and assisted with software configuration, versioning, and deployment- Observed strict compliance with standards and regulatory frameworks, such as Payment Card Industry (PCI), International Organization for Standardization (ISO), Gramm–Leach–Bliley Act (GLBA), Health Insurance Portability and Accountability Act (HIPAA), and Sarbanes–Oxley Act (SOX)

- Provided pre-sales consulting and post-sale technical assistance to potential buyers, customers, resellers, and channel partners, in support of product or solution demonstrations, technical solution design, production system troubleshooting, and issue resolution efforts- Prepared technical documentation for load balancing technology interactions with Microsoft technologies- Facilitated and assisted with technical conference calls, webinars and/or PowerPoint presentations while providing on-call coverage- Traveled extensively throughout the United States in support of trade show events where our product was on display- Made use of VMware and Hyper-V virtualization in devising and administering virtual lab environments or instances to test load balancing products and scenarios with a wide range of technologies and/or vendors - Keenly evaluated and addressed complex issues with regard to application front-end and global site load balancing with Exchange 2010/2013; Lync 2010/2013; SharePoint 2010/2013; Windows Terminal Services; and diverse web applications- Mentored inside and outside sales teams on virtual and/or physical load balancing products, encompassing load balancing for Cisco UCS B and C series and/or other bare metal server blade technology as well as load balancing through Microsoft Azure, Amazon Web Services (AWS), and Software-Defined Networking (SDN) architecture

(Same as Senior IS Customer Service Specialist)

- Built and managed LAN and/or WAN infrastructure and connectivity across seven metropolitan sites in Connecticut, Illinois, and New York in conjunction with a Team of five- Conducted server builds, network configuration, and installation as well as network and/or system monitoring and maintenance for more than 150 physical and virtual servers- Delivered all levels of support for daily operations (Client facing as well as Backend System Support) while serving in a rotating 24/7 on-call roleCareer Highlights✓ Played a pivotal role in setting up Cisco hardware including 2800, 2900, 3500, 3600, 3700, 6500, and 1200 WAP’s as well as Nokia Firewall IP1220 appliances at all properties✓ Rolled out Office 2007 throughout the Enterprise utilizing Microsoft System Management Server✓ Optimized port speed and duplex as well as other configuration changes on all end user access switches for MSG sites utilizing scripts and Cisco Management tools

- One of five Administrators that managed a corporate-wide data center for a global financial services company.- Provided software, hardware, and network support, system maintenance and end-user training for a multi-platform WAN network consisting of four hundred servers across multiple continents.- Maintained and monitored Novell and Windows NT file servers.- Designed, documented, and tested an effective disaster recovery process that ensured rapid recovery in the event of a disaster.- Deployed system upgrades and patches in an effort of maintaining secure and accurate money transfers over the wire.- Installed firewall and system security packages.- Resolved connectivity and software/hardware compatibility issues.