Joseph Malinowski Email & Phone Number

United States

• Planned and facilitated daily meetings with onboarding associates to aid with self-paced learning, goal setting, and organization.
• Transitioned DC onboarding and various upskill programs to virtual and self-paced learning, as well as learning platform changes.
• Developed strong relationships between Talent and Learning and other business partners.
• Triaged, prioritized, and resolved associate training technology problems.
• Tracked associate progress through various reporting tools and used data to identify areas needing attention or improvement.
• Created, collaborated, and revised training collateral for DC / 401k Onboarding, DB / Pension, and Tax-Exempt plans.

Westlake, Texas

• Delivered foundational knowledge and skills for new employees as they began their roles at Fidelity.
• Applied multiple educational methods for adult learners while adhering to curriculum goals and meeting business needs.
• Aligned curriculum delivery to reinforce the strategies and goals of the business and team leadership.
• Supported the Onboarding team regarding associate classroom participation, application evaluations, and assessments of students, while uncovering gaps in learning.
• Created learning solutions to address learning gaps.
• Facilitated discussions and learning activities which fostered associate growth and the acumen needed for the associate’s role.

Merrimack, New Hampshire, United States

• Delivered quality customer service to customers.
• Educated customers on workplace retirement plans while addressing needs through consultative conversations.
• Solved complex customer problems and provided one-call solutions.
• Partnered with colleagues and the managerial team to identify and address concerns concerning customer effort and experience.
• Executed with a proactive approach to goal setting and attained measurable results that aligned with business goals.