Joseph Malinowski Email & Phone Number

United States

Planned and facilitated daily meetings with onboarding associates to aid with self-paced learning, goal setting, and organization.• Transitioned DC onboarding and various upskill programs to virtual and self-paced learning, as well as learning platform changes.• Developed strong relationships between Talent and Learning and other business partners.• Triaged, prioritized, and resolved associate training technology problems.• Tracked associate progress through various reporting tools and used data to identify areas needing attention or improvement.• Created, collaborated, and revised training collateral for DC / 401k Onboarding, DB / Pension, and Tax-Exempt plans.• Coordinated logistics for onboarding and training programs.• Created an observation and feedback program for peer guides who support the learning function.• Served as a key contributor to business unit projects.

Westlake, Texas

Delivered foundational knowledge and skills for new employees as they began their roles at Fidelity.• Applied multiple educational methods for adult learners while adhering to curriculum goals and meeting business needs.• Aligned curriculum delivery to reinforce the strategies and goals of the business and team leadership.• Supported the Onboarding team regarding associate classroom participation, application evaluations, and assessments of students, while uncovering gaps in learning.• Created learning solutions to address learning gaps.• Facilitated discussions and learning activities which fostered associate growth and the acumen needed for the associate’s role.• Collaborated across business units on special projects affecting Learning Solutions.

Merrimack, New Hampshire, United States

Delivered quality customer service to customers.• Educated customers on workplace retirement plans while addressing needs through consultative conversations.• Solved complex customer problems and provided one-call solutions.• Partnered with colleagues and the managerial team to identify and address concerns concerning customer effort and experience.• Executed with a proactive approach to goal setting and attained measurable results that aligned with business goals.