Joe Marris Email & Phone Number

Barcelona, CT, ES

• Preserving brand integrity by monitoring the consistency and quality of product-based marketing campaigns.
• Created KPI-focused workflows for paid B2B (SaaS) and non-paid B2B customer profiles.
• Collaborated with designers and the editorial team on product-focused content.
• Process implementation between key stakeholders in R&D, marketing, sales, and customer success.
• Executed comprehensive strategic low-touch customer communication plans.
• PLG strategies to encourage adoption at early stages of the customer journey.

Barcelona Area, Spain

- Implementation of onboarding workflows using Intercom to onboard customers and qualified leads- Implementation of re-engagement and other campaigns to reduce customer churn, focusing on different customer pack types and roles- Creation of easily digestible videos and articles to educate customers on in-platform features - Execute in-bound email campaigns.

Barcelona Area, Spain

- Spearheaded drip, re-engagement and onboarding email campaigns across different markets to nurture customers and build trust in the brand (Hubspot)- In-platform and in-bound messaging to create trust with the customers and the Harmony brand- Cold email campaigns to encourage registration and reach new customers- Assisting with product copy and.

Barcelona Area, Spain

Working in a team creating dynamic social content for The Book Of Everyone. Managing social media platforms, email marketing (Mailchimp, Mandrill) and also assisting in the writing of content for advertisements and marketing in general. Experience in writing, editing and publishing articles using Wordpress, focusing on SEO best practices in order to.

Barcelona Area, Spain

Maintained strong rapport using communication platforms such as Zendesk for B2B and B2C communications, always making sure to show empathy and understanding.Skills important for this role included being efficient in delegation, problem-solving, motivation and decision making.Showed leadership when managing a team of 6 by creating work roles, rotas and.

Answer calls, instant messages and tickets using reporting systems such as Zendesk for B2B and B2C communications in an eCommerce environment. Deep knowledge of tech systems, product knowledge and site functionalities to troubleshoot bugs and solve any issues.Maintained strong interdepartmental relationships and improve UX, with constant customer feedback.

Barcelona Area, Spain

Analysing web competitors using programs such as Google Adwords, Mouseflow, Google Keywords and Semrush. Writing blog posts for a lawfirm based in Barcelona (carbraylawfirm.es)Translating documentation into English and working as a mediator in order to make sure there are no misunderstandingsCopywriting practices

Barcelona Area, Spain

Teaching mature business people English relating to their professions.

Suzhou, Jiangsu, China

- teaching classes of 25 - 30 young adults daily, aged 18-21 English (speaking, reading, writing and listening)- preparation of exam papers, invigilation and marking of exam papers- helping with various office work, including extra curricular clubs - aiding students with homework, giving advice and mentoring students

Buckinghamshire

Working in a fast based customer focused environment, I was required to be the first port of call for major retailers across the UK to assist them with any problems they may have at their place of work. - Customer service key in this role- Constant use of Microsoft products as a key tool within the role- Data logging, time management and team work all vital

Bachelor’S Degree, English Literature And Film

Education record