As a Team Leader, I was responsible for motivating and empowering a team of 12 individuals to drive customer satisfaction and loyalty, ultimately supporting retention and growth for the organization.Through effective communication, training, and development coaching, I fostered positive employee relationships and leveraged coaching and leadership principles to enhance both internal and external team dynamics.I maintained high quality of customer experience during busy and fast-paced operations, and worked closely with the management team to implement new processes and procedures using Lean and Six Sigma methodologies.I utilized performance, quality, and efficiency measures to drive progress towards our goals and continually tracked and provided coaching.To maintain a high-performing team, I analyzed significant amounts of data and developed performance action plans, while also conducting interviews to identify the best candidates for the team. I provided concise feedback to ensure a consistent and effective recruitment process.I was responsible for performance and workflow and processes improvement for Trains related bookings as well as disruptions in the travel industry.Overall, my experience as a Team Leader - Customer Care at TravelPerk enabled me to apply my leadership and coaching skills to build a strong team and work collaboratively with the management team to drive improvements to processes and procedures.

As a Lead Operations - Driver Support at Amazon Logistics, I was responsible for coaching and supporting a team of over 80 Associates, ensuring adherence to the company's Standard Operating Procedures (SOPs). I created weekly allocations for the team, taking into account varying shift patterns, language needs, and competencies.To facilitate effective decision-making by senior management, I compiled and analyzed data, which was presented during daily business review meetings. Additionally, I examined SOP documentation and identified areas for improvement to enhance team performance.I provided ongoing support to the team, including process escalation and biweekly messages to communicate new updates, reminders, and topics discussed during meetings. My commitment to offering high-quality coaching sessions and on-floor support led to consistent recognition for my contributions.Overall, my experience as a Lead Operations - Driver Support at Amazon Logistics allowed me to apply my skills in coaching and operations management to effectively support a large team and contribute to the overall success of the organization.

Utilized data analysis to inform strategic business decisions aimed at improving delivery routes at risk of failure.Oversaw the daily monitoring of more than 50 delivery routes, achieving a high rate of first-day delivery success.Provided support to Amazon drivers in addressing unique incidents such as accidents, vehicle and equipment malfunctions, and other issues.Prepared comprehensive reports using Excel to effectively communicate information to senior stakeholders.Facilitated business meetings with stakeholders and presented daily plans to ensure alignment and effective communication.Developed and implemented a training strategy, coaching new team members to ensure they were equipped to execute their responsibilities with efficiency and clarity.Consistently recognized for proposing innovative projects and improving processes to drive organizational success.

I ensured that passengers were safe and comfortable during flights, while also complying with the company's standards and the regulations of aviation authorities.I promoted the company's products and services, and consistently ranked among the top duty-free sellers for eight consecutive months. My service met the airline's high standards, and I often tailored it to meet the specific needs of guests. I had daily interactions with colleagues and customers from over 150 different countries, and I always respected and appreciated cultural differences to create a professional and welcoming work environment. My performance was recognized by numerous customers, colleagues, in-flight supervisors, and managers, and I was awarded the titles of "Ideal Cabin Crew" and "Image and Uniform Brand Ambassador."