Toby Hillier Email & Phone Number

London Heathrow Airport, England, United Kingdom

Led the management of Virgin’s alliance and interline partnerships with all partner airlines. Developed improvements to interline processes including both head office functionality and operational practices. Responsible for developing the strategy to grow Virgin Atlantic Cargo’s offline sales presence globally including identifying and sourcing new GSA.

London Heathrow Airport, England, United Kingdom

Managing a team of 4 commercial analysts with responsibility for Joint Venture activity, interline, product development, marketing and customer survey (NPS).Led the adoption of a new marketing strategy for Virgin Atlantic Cargo, securing strong growth in customer engagement and improvements in social media output. This has resulted in 5%+ growth in.

London, United Kingdom

I managed a team of Partner Airline Executives and was responsible for the strategic direction and programme management of IAG Cargo’s airline partnership activity and the development of the cargo interline product. I streamlined the number of airline partners that IAG Cargo work with to ensure that interline relationships deliver quality to IAG Cargo’s.

London Heathrow Airport

Responsible for managing IAG Cargo’s “Partner Plus” programme, an enhanced version of cargo interlining and in my time with IAG Cargo I have enrolled two new member airlines in the programme. I was responsible for hitting stretching revenue and contribution targets by developing innovative collaborative solutions with IAG Cargo sales teams and key partner.

London Luton Airport

An extension of my previous role, covering a broad spectrum of commercial airline activities, I managed the costing of ad-hoc charter projects, and series charter programme.I was involved in a fleet analysis project, involving thorough aircraft cost analysis. I offered suggestions regarding the growth of Monarch Airlines scheduled route network, and.

Luton, United Kingdom

Responsible for supporting Monarch sales teams covering the provision of route costing and contribution analyses, producing DOCs for ad-hoc flights to destinations all over the world and for series charter flights for tour operators worldwide. These projects provided me a sound understanding of crew duty limitations and aircraft performance.I worked with.

South Harrow

I managed a team of up to 60 CSAs, cashiers, and car park staff between 4pm Friday and 5.30pm Sunday, and frequently in the absence of management midweek. I conducted Customer Service training, held Team meetings and was the elected representative for the part time customer service partners on the Branch's Committee For Communication, and the Partner Voice.