Joe Meditz Email & Phone Number

Toms River, Nj, Us

Toms River, New Jersey, United States

This position is responsible for providing technical development services to customers through projects as well as developing process improvements through webinars and the development of process offerings.

Toms River, New Jersey, United States

- Guided and stepped in on critical incidents when needed.- Collaborated with the Global Service Delivery colleagues on problem analysis and solutions.- Escalated and executed corrective plans and followed up with both middle and senior management staff.- Conducted bi-weekly one-on-one meetings with team members to collaboratively set and advance their training and development goals.- Coordinated response to Cloud customer outages, efficiently mobilizing resources to expedite issue resolution.- Served as the primary escalation point for complex customer tickets, ensuring timely and effective resolution.

Toms River, New Jersey, United States

- Empowered Service Delivery team members through targeted coaching and knowledge transfer, equipping them with the skills and tools necessary to deliver comprehensive solutions to internal and external customers.- Completed peer reviews of internal Root Cause Analysis documents for system outages, ensuring accuracy and thoroughness in identifying and addressing underlying issues.- Leveraged expertise in QAD and Progress Open Edge installations, upgrades, and conversions across diverse UNIX platforms, including HPUX and Linux.- Executed a range of Progress Open Edge database administration tasks, including dump and load operations, index rebuilds, extent management, and performance tuning.- Assisted with the coordination of resources between R / D and Service delivery team members.- Partnered with R / D on quality assurance testing of the latest MFG / PRO and QAD releases, including full releases and service pack releases.- Led remote and onsite service engagements with external customers, implementing MFG / Pro, QAD, and modules such as EAM, APM, TrM, and MSW, optimizing production processes, resulting in significant time and cost savings for the customer.- Enhanced the QAD Knowledgebase, developed reusable solutions, and streamlined the customer issue resolution process.- Mentored local and global associates to elevate knowledge and proficiency across the team.- Trained internal and external customers on the technical functionality of flagship QAD software.- Spearheaded database performance tuning and optimization.- Migrated the Progress database from one version to another

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Biology, General

Activities and Societies: school newspaperCoursework included ecology, biology, genetics, inorganic chemistry