Director, It Infrastructure Front-End Services
Current
Jul 2021 - Present
AeroLeads people directory · profile
Joseph M. Email & Phone Number
Management professional directing IT services
at
Thryv
1 work email found
@thryv.com
2 phones found area 661 and 216
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Management professional directing IT services
Location
Los Angeles County, California, United States
Company size
Who is Joseph M.? Overview
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Quick answer
Joseph M. is listed as Management professional directing IT services at Thryv, a company with 4505 employees, based in Los Angeles County, California, United States. AeroLeads shows a work email signal at thryv.com, phone signal with area code 661, 216, and a matched LinkedIn profile for Joseph M..
Joseph M. previously worked as Director, IT Infrastructure Front-End Services at Thryv and Sr Manager of End User Computing, IT at Thryv. Joseph M. holds Mba, Master Of Business Administration from California State University, Northridge.
Company email context
Email format at Thryv
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*@thryv.com
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Profile bio
About Joseph M.
Results-driven IT management professional with over 12 years of experience of team leadership, vendor management, project management, system planning, staff training, and budget planning and analysis. Proven ability to take ownership, drive results, build teams, establish services lines and metrics, track performance, and implement continual improvement of services. Excellent communicator; builds strong working relationships with company teams and vendors; experienced and comfortable talking to senior leadership. Quick learner that rapidly adapts to emerging technologies and changing work requirements. Master's in Business Administration and Bachelor's in Computer Science.
Listed skills include Troubleshooting, Network Administration, Management, Networking, and 33 others.
Current workplace
Joseph M.'s current company
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9 roles
Joseph M. work experience
A career timeline built from the work history available for this profile.
Sr Manager Of End User Computing, It
May 2018 - Jul 2021
Technical Director, It
- (formerly YP, the Real Yellow Pages)RESPONSIBILITIES
- Responsible for managing the IT Support and Engineering managed service, which is responsible for the service of 6500 users, 6500 workstations, and 5200 wireless devices across 80 offices.
- Engage IT teams and business units on behalf of managed service initiatives; act as escalation point.
- Perform regular reviews of managed service via SLAs, NPS, and meetings with business units to guarantee continuous improvement and… Show more (formerly YP, the Real Yellow Pages)RESPONSIBILITIES
- Perform regular reviews of managed service via SLAs, NPS, and meetings with business units to guarantee continuous improvement and contractual obligations.
- Review contracts and establish SLAs, KPIs, and required service report templates.
Feb 2015 - May 2018
End User Infrastructure Manager
- Designed and built End User Infrastructure team.
- Designed responsibilities for End User Infrastructure team, such as SOPs, service lines, and work matrices.
- Manage administration of all workstations.
- Rolled out SCCM 2012 operations for management Windows workstations and print servers.
- Manage MDM operations.
- Coordinate team efforts with managed services.
Mar 2013 - Feb 2015
Help Desk Specialist Team Lead
- Overhauled Help Desk team, resulting in a drastic increase in customer satisfaction.
- Managed daily operations of Help Desk team: manage work queues and develop support documentation.
- Engaged IT teams and business units in regards to IT support initiatives.
- Coordinated projects and support with remote support teams across the country.
- Performed procurement duties. Provided Executive Leadership support.
- Trained Help Desk techs, interviewed for new personnel, and led… Show more
Jan 2011 - Mar 2013
Computer Network Technician Ii
- Employee of the Year for 2008-2009; excellent communication and relationship skills.
- Responsible for supporting 220 full-time staff members, 2500 students, and 1000 workstations.
- Responsible for RFQs, RFPs, and coordinating and managing of vendors and contractors.
- Responsible for software/hardware purchases, network administration, system support.
- Trained and managed Tech Coordinator Teacher duties and a team of entry-level technicians.
- Managed and planned annual… Show more
Jul 2004 - Jan 2011
Jan 2004 - Jul 2004
Assistant To Data Services And Shipboard Systems
- Three Month Contract position
- Managed and executed DLT backup tape cleanup operation using RS/6000
- Fixed POS equipment, such as Micros Printers, workstations, and Omron Scanners
Aug 2003 - Nov 2003
On-Call Pc Technician
S-Curve Technologies
- Responsible for upgrades, optimization, and debugging of the computer systems
- Installed, maintained, and fixed hardware, software, and computer peripherals
Jan 1995 - Jul 2003
2 education records
Joseph M. education
Mba, Master Of Business Administration
Bachelor Of Science, Computer Science
FAQ
Frequently asked questions about Joseph M.
Quick answers generated from the profile data available on this page.
What company does Joseph M. work for?
Joseph M. works for Thryv.
What is Joseph M.'s role at Thryv?
Joseph M. is listed as Management professional directing IT services at Thryv.
What is Joseph M.'s email address?
AeroLeads has found 1 work email signal at @thryv.com for Joseph M. at Thryv.
What is Joseph M.'s phone number?
AeroLeads has found 2 phone signal(s) with area code 661, 216 for Joseph M. at Thryv.
Where is Joseph M. based?
Joseph M. is based in Los Angeles County, California, United States while working with Thryv.
What companies has Joseph M. worked for?
Joseph M. has worked for Thryv, Dexyp, Yp, The Real Yellow Pages®, Yp (Formerly At&T Interactive), and William S. Hart Union High School District.
How can I contact Joseph M.?
You can use AeroLeads to view verified contact signals for Joseph M. at Thryv, including work email, phone, and LinkedIn data when available.
What schools did Joseph M. attend?
Joseph M. holds Mba, Master Of Business Administration from California State University, Northridge.
What skills is Joseph M. known for?
Joseph M. is listed with skills including Troubleshooting, Network Administration, Management, Networking, Project Management, Team Leadership, Software Documentation, and Information Technology.
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