Joe Nardella Email & Phone Number

At Brown Rudnick LLP, my tenure in the IT department has been marked by a commitment to excellence in technical support, IT operations, and top tier customer service. My responsibilities extend across establishing secure networks, managing telecommunications, software rollouts and implementation —ensuring seamless connectivity for over 500 end-users across multiple locations.

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  Network Engineer

  Brown Rudnick Llp

  Feb 2018 - Present - Boston, Massachusetts, United States

  • Provide Level 2 support to over 500 end-users in 7 office locations domestic and international • Offsite trial support involving establishment and maintenance of secure networks, servers, printers and workstations at remote locations within the US and overseas• Manage firm wide telecommunications using Cisco Unified CM Administration, Cisco Unity, and Zoom Phone• Administration and setup of user accounts and distribution groups in Active Directory and MS Exchange environment• Manage Windows servers (both physical and virtual)• Configure and maintain home office platforms and firm-wide wireless technology using Meraki Z1 and Z3 Teleworker gateways• Configure and support mobile devices (MDM)• Manage mobile account changes and billing for all users via AT&T and Verizon• Maintain and repair desktop workstations and laptops• Manage firm wide software and hardware inventories using Centennial Discovery• Complete special projects as assigned; past projects: Windows 7 and Office 2010 roll-out to 6 office locations; migrated users from Exchange 2003 to Exchange 2010, upgrading of AV systems, implement Helpdesk ticketing system (Footprints) including software upgrade and SQL database migration• Steady backup for Audio/Visual tasks for multi-site video and audio conferencing using Tandberg Management Suite and Soundpath audio. Proficiency in Crestron room control systems, Acano and Zoom video systems, and Tandberg/Cisco codecs