Marcus Bagley Email & Phone Number

Washington D.C. Metro Area

Silver Spring, Maryland

Washington, District Of Columbia

• Served as the first point of contact for the office of an international law firm of over 200 attorneys, responding to requests, inquiries, and other communication via phone, email and Skype• Used EMS to reserve conference rooms and necessary equipment to meet the technological needs of attorneys and their clients• Used LegalKey to maintain updated archives of attorney case files and invoices

Washington D.C. Metro Area

• Utilized mobile technologies to collect data on usage of airport baggage security equipment in cooperation with Transportation Security Administration (TSA) personnel• Observed, timed, and reported on over 800 bag searches between January 2017 and March 2017• Prepared technical incident reports during cases of equipment malfunction

Salisbury, Maryland

• Edited and proofread documents and web pages for university students and working professionals• Documents handled included short stories, academic research papers, company policy procedures and social media pages• Translated documents from English to Spanish and vice-versa• Captioned and transcribed English and Spanish language videos

Salisbury, Maryland

• Provided Tier I equivalent end-user support to university students and local residents• Handled installations and upgrades of Microsoft Windows operating systems• Built customized PCs according to customer needs• Troubleshot virus and malware issues

Aspen Hill, Md

• Received and processed payments by cash, check, credit card, gift card, and in-store credit• Responded to customer inquiries in person and via telephone, handled customer merchandise returns, issued refunds and store credit, and flagged damaged merchandise for shipment back to vendors• Consistently rated above district average in metrics based on speed, accuracy, credit penetration and overall customer experience • Sold average of 3 Extended Protection Plans per month during 2011 and 2012• Received Homer Award in 2010, 2011 and 2012 for exemplary customer service and asset protection• Generated over $1M in sales during first half of 2011