Initiate and monitor assigned background investigation (BI) requests to 3rd party vendorReview and analyze on-going and completed BI cases for complianceInterpret results per set adjudication guidelines, conduct follow up with applicants and create a summary of investigationWork with applicants to gather information needed, discuss BI results, and set expectations for next stepsIdentify current employees in need of a BI

Conduct a detailed and complete review of all completed results according to company policies, applicable laws, regulations and procedural requirements.Acquire, research, investigate, and review data from various sources and information systems. Prepare reports and written summaries of findings for the BICS and Global Investigations and Safety leadership with recommendations regarding future employment status.Submit pre and post adverse action documents and ensure field compliance through tracking and follow up to prove that the newly-centralized background check process is executed at all levels.

Responsible for minimizing eCommerce fraud losses and protecting the Company brand image by validating customer order informationResponsible for timely and accurate responses to all eCommerce chargebacks, providing appropriate documentation to maximize recovery of funds for TJXDetect and investigate patterns of suspicious customer behavior and fraud trendsTrain and mentor new hires on the team and get them acclimated to various software systems and processes

Communicated with clients as a product expert & provided support to sales teamActed as the external face of Indeed to hundreds of companiesExceeded company set SLAs & CSAT scores impacting client experience

May - August 2017, May - August 2018, & Dec 2018 - Jan 2019, Sept 2019 - Feb 2020

• Coordinated athletic and social activities for groups of children ages 4-11• Maintained health, well-being, and general happiness of campers throughout their stay at the camp• Mentored campers and contributed to a fun and welcoming environment