Joe Rosenstein
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Joe Rosenstein Email & Phone Number

Experienced Client Support Manager- Banking and Fintech Solutions | Dedicated to Client Satisfaction at Paymentus
Location: Wethersfield, Connecticut, United States 5 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Paymentus
Role
Experienced Client Support Manager- Banking and Fintech Solutions | Dedicated to Client Satisfaction
Location
Wethersfield, Connecticut, United States
Company size
439 employees

Who is Joe Rosenstein? Overview

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Quick answer

Joe Rosenstein is listed as Experienced Client Support Manager- Banking and Fintech Solutions | Dedicated to Client Satisfaction at Paymentus, a company with 439 employees, based in Wethersfield, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Joe Rosenstein.

Joe Rosenstein previously worked as Client Support Manager- Banking and Fintech Solutions at Paymentus and Customer Service Manager at Eastern Mountain Sports. Joe Rosenstein holds Master Of Science In Management-Msm, Business Administration And Management, General from University Of Hartford.

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Paymentus

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Profile bio

About Joe Rosenstein

Joe Rosenstein is a Experienced Client Support Manager- Banking and Fintech Solutions | Dedicated to Client Satisfaction at Paymentus.

Current workplace

Joe Rosenstein's current company

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Paymentus
Paymentus
Experienced Client Support Manager- Banking and Fintech Solutions | Dedicated to Client Satisfaction
charlotte, north carolina, united states
Website
paymentus.com
Employees
439
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5 roles

Joe Rosenstein work experience

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Client Support Manager- Banking And Fintech Solutions

Current
Paymentus

United States

  • Oversee all operations of the Client Support Team
  • Ensure quality assurance for 350+ support tickets per month
  • Intercept client escalations ensuring speedy resolutions.
  • Maintain average client satisfaction rate of 4.9 out of 5
  • Ensure all support SLA's are met
  • Develop and execute a customer experience strategy that supports the company’s business goals and objectives.
Sep 2019 - Present

Customer Service Manager

Eastern Mountain Sports

United States

  • Oversee all operations of the Customer Service Department
  • Manages base team of 20 representatives, and 4 Team Leads both in office and remote
  • Manages 50 representatives and 4 Team Leads during peak season
  • Ensures quality assurance for over 2,500 calls per month during off season; over 10,000 calls permonth during peak season
  • Responsible for intercepting and resolving all critical customer escalations
  • Increased customer helpdesk satisfaction from 82% to 91%
Nov 2017 - Sep 2019

Customer Service Supervisor

Edible Arrangements

United States

-Supervises 80 Customer Care Representatives, 5 Customer Care Managers-Managing and enforcing quality assurance for over 40,000 live chats each month--Responsible for handling and resolving 5-10 high level complaint escalations from customers and franchisees per day-Increased chat ASA (average speed of answer) from 11 seconds to 4 seconds-Increased average.

Nov 2016 - Nov 2017

Store Support Coordinator

Edible Arrangements

United States

  • Trained and mentored new Store Support coordinators and managers
  • Responsible for strategic planning implementation to help franchisees grow their business.
  • Responsible for acting as the sole contact between my department and all other departments.
  • Responsible for responding to and resolving over 30 helpdesk tickets each day
  • Responsible for answering 80-100 inbound calls each day
  • Maintain quality service levels on the team in addition to ensuring each franchisee location remains operationally compliant
Oct 2015 - Nov 2016
Team & coworkers

Colleagues at Paymentus

Other employees you can reach at paymentus.com. View company contacts for 439 employees →

KH Karah Huntsinger Karah Huntsinger Colleague at Paymentus Charlotte Metro, United States View → AT Aman Thakur Aman Thakur Colleague at Paymentus Kakori, Uttar Pradesh, India, India View → DD Disha Dev Disha Dev Colleague at Paymentus Gurugram, Haryana, India, India View → TK Thomas Kalnicki, Ctp Thomas Kalnicki, Ctp Colleague at Paymentus Columbus, Ohio Metropolitan Area, United States View → SS Shavon Simpson Shavon Simpson Colleague at Paymentus Brampton, Ontario, Canada, Canada View → JR Joaquin Ruiz Joaquin Ruiz Colleague at Paymentus Ajax, Ontario, Canada, Canada View → AS Amber Stepp Amber Stepp Colleague at Paymentus Jacksonville, Florida, United States, United States View → RH Rick Haley Rick Haley Colleague at Paymentus Dallas-Fort Worth Metroplex, United States View → DN Dhaatri Nandigama Dhaatri Nandigama Colleague at Paymentus Canada, Canada View → AC Alex Carpenter Alex Carpenter Colleague at Paymentus United States, United States View →
2 education records

Joe Rosenstein education

FAQ

Frequently asked questions about Joe Rosenstein

Quick answers generated from the profile data available on this page.

What company does Joe Rosenstein work for?

Joe Rosenstein works for Paymentus.

What is Joe Rosenstein's role at Paymentus?

Joe Rosenstein is listed as Experienced Client Support Manager- Banking and Fintech Solutions | Dedicated to Client Satisfaction at Paymentus.

Where is Joe Rosenstein based?

Joe Rosenstein is based in Wethersfield, Connecticut, United States while working with Paymentus.

What companies has Joe Rosenstein worked for?

Joe Rosenstein has worked for Paymentus, Eastern Mountain Sports, Edible Arrangements, and Hartford Distributors Inc..

Who are Joe Rosenstein's colleagues at Paymentus?

Joe Rosenstein's colleagues at Paymentus include Karah Huntsinger, Aman Thakur, Disha Dev, Thomas Kalnicki, Ctp, and Shavon Simpson.

How can I contact Joe Rosenstein?

You can use AeroLeads to view verified contact signals for Joe Rosenstein at Paymentus, including work email, phone, and LinkedIn data when available.

What schools did Joe Rosenstein attend?

Joe Rosenstein holds Master Of Science In Management-Msm, Business Administration And Management, General from University Of Hartford.

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