- Responsible for providing a workplace experience that inspires, engages, and ensures the safety and staff well-being through facilitating general office operations and property maintenance- Provide friendly, first-point of contact support for technical and IT issues, building access, workplace maintenance and general troubleshooting- Provide exceptional experience and advice to team members organising key internal and external events- Facilitate activities related to maintenance, audits, inspections, as well as capital and operational projects/initiatives- Provide exceptional onboarding experience for new starters while contributing to ongoing process improvements in all areas within People Experience.

- Recruited, trained and motivate a team of five casual staff- Provide an excellent customer service experience, with a 4.9* customer rating on google, while maximising sales- Manage events calendar, all special events and functions- Assist in vineyard operations- Assist with promotional activities including social media and eDM content creation- Fostered excellent relationships with local providers and tour guides to increase group bookings and cross-promotion

- Managed a team of five Education Officers to deliver a highquality education program delivered in school and community- Conducted a full program review, delivered and implemented a Stakeholder Engagement Strategy- Led strategies to improve program content to better suit audience needs including content and branding updates- Developed and delivered a calendar of community events- Planned and delivered Metro’s first Community Day in 2023- Worked with external partners including PTV, TrackSafe and others to align strategies, cross-promote and co-deliver community activities and initiatives-Designed a monitoring and evaluation framework

- Effectively delivered a complex state-wide road safety education training program across 400+ schools- Managed program project updates including online delivery model development and content/design improvements- Managed state-wide community and engagement activities- Established effective relationships in the school community, LGAs and community groups to promote program uptake- Acted in Team Leader position when vacant with team leadership, reporting, financial and operational responsibilities-Managed campaigning, recruitment, training and ongoing support to 40+ program facilitators and 100+ driving instructors

- Managed the delivery of a $33.4 million-dollar state-wide Learner Driver Mentor Program, while leading a team of ten to deliver program operations, support and promotion- Effectively managed team morale, funding partner and program disruption during COVID-19- Led and delivered on multiple program enhancement project streams- Developed more effective reporting templates, improving program performance and reporting transparency- Formed strong relationships quickly with 58+ program coordinators across the state- Assessed individual program performance, increased/reduced funding dependent on performance-Established new processes for COVID-19 recruitment and provided regular support and coaching to team

- Managed soft and hard services across multi-floor offices- Assisted in the management of all contractors on site to ensure they perform to the required standards- Followed vendor procurement procedures including raising purchase orders and managing work orders- Conducted regular safety audits to ensure safety procedures were being complied with- Provided superior customer service to guests and regularly engaged with employees and key stakeholders, improving cross-team collaboration and creating a positive and uplifting office atmosphere

- Coordinated repairs and scheduled maintenance across multiple floors and office locations- Managed all service requests and work orders as well as providing leadership to a small reception team- Ensured offices, including front of house, meeting rooms and event spaces were properly maintained while coordinating scheduled maintenance and cleaning services- Assisted in the coordination of internal and external events for a variety of stakeholders

- Responsible for the day-to-day operations of a 136 room 4-star hotel across all departments- Provided regular coaching, motivation and training to a team of 5-6 front of house supervisors- Recruited for ongoing vacancies due to seasonal work, rostered and managed staff absence- Ensured a high level of customer service across all departments including resolving guest complaints- Planned and facilitated onsite events ranging from corporate meetings to weddings- Assisted with ongoing marketing activities including implementing social media and community engagement

- Provided management and expertise into program development, successfully launching a new road safety program to market and into schools- Implemented marketing campaigns, drove school community engagement to deliver 25,000+ new signups- Engaged with the school community, including WA Primary Principals’ Association to promote the program- Regularly attended community events, promoting and often delivering presentations to 100+ audiences- Established positive relationships with internal departments including membership to cross-promote- Established a culture of cross-team collaboration to increase program promotion and reach- Led program enhancement projects to internally improve member sign-up processes and eDM enhancements

- Sourced and delivered travel and tourism products for promotion and sale across six stores and online- Coordinated marketing campaigns to new customers and a 250,000+ membership database- Creatively designed new travel packages and tours while providing expert advice to marketing team- Provided coaching and product training for a network of 40+ travel consultants- Gained competitive and exclusive deals by developing exceptionally strong relationships with suppliers- Led a project to implement a new B2C site in to marketplace, including design, UX and implementation- Creatively came up with campaign ideas to market products- Tracked product performance, understanding key drivers, while improving on future campaigns

- Built strong relationships with clients by offering friendly and invaluable expert travel advice- Quickly and effectively established a regular clientele base which made me a top sales consultant- Regularly researched destination, product knowledge during any downtime, as well as travelling firsthand- Exceptionally organised, I effectively minimised any unplanned disruptions to client’s holidays- Regularly achieved top sales among the 40+ travel consultants working for RAC Travel- Awarded Jetset Travel Agent of the Year Award in 2010 for outstanding commitment, sales and service

- Led a team of volunteer bar staff at a popular rooftop cinema (200 capacity)- Provided regular training and support to a team with minimal bar experience- Fostered a fun and supportive workplace to build a team of regular volunteers- Regularly managed staff at large festivals and events across multiple bar sites- Led by example by providing excellent customer service, provided feedback and coaching to staff- Regularly had to act quickly to resolve issues, intoxicated customers, outages etc