Joe Shaw Email & Phone Number

Christchurch

Contribute to the REANNZ network roadmap, design, architecture, and delivery of network content and services, including managing scheduled maintenance and addressing technical issues.Ensure smooth operation of REANNZ network and services, develop and maintain as-built documentation, and implement operational tools, processes, and internal IT support.Provide leadership by contributing to the development of products, services, and architectural principles, and offer specialist… Show more Contribute to the REANNZ network roadmap, design, architecture, and delivery of network content and services, including managing scheduled maintenance and addressing technical issues.Ensure smooth operation of REANNZ network and services, develop and maintain as-built documentation, and implement operational tools, processes, and internal IT support.Provide leadership by contributing to the development of products, services, and architectural principles, and offer specialist advice to peers.Identify and manage business risks, contribute to the development of budget forecasts, and ensure effective remediation of risks.Coordinate and deliver services internally and to the REANNZ community, ensuring alignment with business processes, timelines, and budgets.Engage with members and manage REANNZ's brand, identify opportunities for new services, and oversee vendor relationships and SLAs.Contribute to network security management, incident response, and explore opportunities for innovation through software and system development. Show less

Design and implement network solutions for research and education institutions.Monitor and troubleshoot network performance, ensuring uninterrupted connectivity.Implement robust security measures to protect the network from unauthorised access.Collaborate with technical teams, researchers, and educators to provide network support and consultation.Stay updated with emerging networking technologies and assess their potential benefits.

Christchurch

Lead Engineer for multiple clients, providing personised adviceregarding network and security implicationsPrepare Statements of Work for proposed solutionsIdentify risks to client networks and provide recommendationsProvide 24x7 on-call support for data centres and clientsAttend client sites to install and maintain network infrastructureInvestigate complex issues and engage various TAC teams

Christchurch

Configure VPLS, L2VPN and BGP peerings for ISP customersMonitor and maintain a MPLS-based ISP network covering NZResearch, configure and troubleshoot Juniper networking equipment including MX, EX and SRX seriesProvision customer premise equipment using xDSL, fibre, Wi-Fi and Cellular technologiesProvide Tier 2 technical support to enterprise customersUpdate and maintain network diagrams for large networksAttend sites and POPs for troubleshooting and maintenance

Christchurch

Monitor and maintain a MPLS-based ISP network covering NZProvision customer premise equipment using xDSL, fibre, Wi-Fi and Cellular technologiesIdentity services affected by maintenance and notify customersIncrease network visibility with Cacti and Nagios software suitesLog and report hours worked in a timely fashionAttend sites and POPs for troubleshooting and maintenanceProduce change requests in a clear and concise format

Canterbury, New Zealand

Representing Kiwibank/New Zealand Post in a professional manner.Discussing customer's needs and developing a personalised solution for themAssisting colleagues and coaching them on the 30+ services we provideUp-selling customers to other products and servicesLearning and abiding by rules and proceduresBeing part of a team that serves more than 700 people a day