Amber Mcewen Email & Phone Number

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

Responsibilities:* Leadership team – jointly responsible for building and implementing the ESR strategy and driving cultural change. * Business continuity – established BCP/CIMS model at ESR and led the ESR crisis management response to the COVID-19 crisis.* Government engagement – owned key stakeholder relationships.* Corporate services – accountable for the IT, Finance, Operations, Planning, Investment, Procurement, Business Continuity, Facilities and Data & Analytics… Show more Responsibilities:* Leadership team – jointly responsible for building and implementing the ESR strategy and driving cultural change. * Business continuity – established BCP/CIMS model at ESR and led the ESR crisis management response to the COVID-19 crisis.* Government engagement – owned key stakeholder relationships.* Corporate services – accountable for the IT, Finance, Operations, Planning, Investment, Procurement, Business Continuity, Facilities and Data & Analytics functions.Achievements:* Interim CEO – lead ESR and on-boarded the new CEO in August 2020.* Crisis management – Incident Controller for ESR’s COVID-19 response.* Customer centricity – implemented a customer focused approach to improve service delivery and to identify new opportunities with external customers. * Culture – moved the culture from “command and control” to one of empowerment. * Stakeholder management – worked with MBIE to secure approval for the redevelopment of ESR’s Kenepuru site.* Property investment – established the programme to rebuild lab and office buildings at ESR’s Kenepuru site and to upgrade the rest of the property portfolio.* Programme management – Senior Responsible Officer for Property and IT transformation programmes. * Collaboration – drove collaboration across seven CRIs on security and established a joint programme with GNS to replace core back office systems based on the Workday platform.* Governance – established governance structures and policies focused on enabling, not restricting, the business.* Tangata whenua engagement - led engagement with Ngāti Toa Rangatira focused on joint development of the Concept Design for the Kenepuru site. Show less

Wellington & Wairarapa, New Zealand

Reading, United Kingdom

SSE Business Energy supplies electricity and gas and associated services to over 500,000 business across the UK. * Level 3 role in FTSE 50 Energy Company with 20,000 staff* SLT member with joint responsibility for 700 staff and a business with revenue of c£2 billion* Green field role established to deliver business services capability. Focusing on marketing, people, channels and insight

Newbury

United Kingdom

Level 3 role in FTSE 25 Telecoms company with 100,000 staffLed design and implementation of global service propositionLed design and implementation of global supplier management frameworkResponsible for service revenue assurance and governanceFocus on Multi-National Corporates

Newbury, England

Level 3 role in FTSE 50 Telecoms company with 100,000 staff 0 direct reports Green field role to establish the first global product setFocus on Multi-Multi-National CorporatesProduct set recognised by Gartner, and helped propel VGE into the Gartner Magic Quadrant in 2008.

Auckland, New Zealand

I managed a marketing region within Vodafone New Zealand. My responsibilities included designing and running an executive engagement strategy, building customer segmentation and collateral.

New Zealand

I built the first Services Roadmap to increase ARPU and reduce churn within the Corporate Segment. I launched the first suite of service products which were an expense management tool, a device training programme and Customer facing SLAs.

New Zealand

I owned the service product roadmap for the Residential Segment. I delivered a suite of products designed to reduce churn across the residential sector.

New Zealand

Llb/ Bca, Law And Marketing

Education record