Senior role for brand advocacy marketing, specializing in QA standards checks to drive market kpi for our client.

Worked closely with accounting by balancing the end of day closed accounts. Checked and resolved all outstanding balances. Routed undirected charges to appropriate A/R accounts. Filed and organized daily accounting reports and delivered to the respective persons in accounting.Maintained a presence in The Westin Crown Center Hotel as manager on duty. Mitigating liability during emergency related issues. Minimizing loss and increasing customer satisfaction when guests presented an opportunity for improvement. Inspected Food and beverage areas nightly to insure Hotel was to code. Received employee calls when they would call in to be absent. Responsible for judging whether or not to cover shifts based on business levels. Assisted with opening the Sheraton hotel and helped troubleshoot difficulties with integrating complex audit systems. Occasionally working as complex manager covering both Westin and Sheraton Kansas City Hotels at Crown Center.Prior to holding this position I worked as a Concierge, Security Dispatcher, Telephone Operator, Front Desk Agent, Room Service attendant, and Luggage assistant.

Drove sales and promoted company products. Worked with team to improve loss prevention.