Gather and organize data from various sources, including customer feedback, service reports, warranty claims, and manufacturing quality checks.• Conduct detailed analysis of quality and service metrics to identify trends, patterns, and root causes of issues. Track performance metrics over time to evaluate the effectiveness of implemented solutions.• Provide actionable insights to improve product design, manufacturing processes, and service delivery. • Design visually compelling reports to communicate findings and recommendations to stakeholders at all levels. Utilize Machine learning Techniques and LLMs (e.g., GPT models, BERT) to analyze and derive insights from customer feedback and service logs.• Proficiency in data analytics tools such as Excel, SQL, Python, Tableau, or Power BI. SAP, CRM. Strong understanding of quality assurance and service management principles. Excellent analytical and problem-solving skills with attention to detail.

• Investigate customer activities to detect money laundering and other potential risks;• Investigating alerted transactions leveraging the risk-based approach and internal guidance;• Assess customer profiles and behavior to determine if further investigation is required; Verify that the customer’s business operations are consistent with their stated business models and profiles.•Escalate and draft concise executive-level risk memos for clients exhibiting red flags or heightened risks, summarizing key findings and recommended actions.• Write and develop succinct and complete reports summarizing unusual activity and mitigating risk.• Analyzed external and internal data, employing fraud detection and risk assessment toidentify potential fraudulent activities and mitigate risks.• Collaborate with Customer Service and Relationship Managers to gather necessary documentation for KYC compliance while monitoring industry trends related to money laundering and fraud.

• managing and overseeing projects, preparing estimates for jobs, and ensuring that projects are completed on time, within budget, and to the satisfaction of clients.• Effectively identifies problems using advanced troubleshooting skills.• Worked with Operations in development which takes the entire lifecycle into account, from planning -> prototyping -> maintenance.• experience in collecting, managing, maintaining & analyzing information to resolve queries promptly.• Responsible for optimizing system performance and protecting the company from risk and information loss;• Research and conduct issues via regulations to obtain additional information to process requests.• Conduct detailed financial reviews, analyzing project expenditures, budgets, and forecasts to ensure cost efficiency and adherence to financial goals throughout the process.• Develop comprehensive project plans, timelines, and budgets for projects.