IT Consulting & Freelancing includes but is not limited to:software testing, configuration, installation & troubleshooting; hardware configuration, installation, troubleshooting & repair; virtualization; networking; and more

Clear Skye IGA (Identity Governance & Administration), Plug-in for the ServiceNow Framework• Initially hired to build the QA department from the ground up as it did not exist when I started.• Develop Feature Test Plans as well as Feature Test Cases for new features and regression testing.• Experienced in Agile Methodologies along with in-depth experience of testing processes, strategizing, prioritizing, test coverage analysis and end-to-end testing.• Primary areas of focus include Core functionality, Plug-in Connectors for importing databases, and User Experience functionality.• Web-based Application Testing on ServiceNow instances and on a Personal Developer Instance (PDI) of the latest builds; upgrade testing; release testing via downloading from the ServiceNow store.• Limited experience with the ServiceNow Automated Test Framework (ATF) but actively seeking to grow in that area.• Limited experience with Mabl Low-code Test Automation tool.• Defect Tracking and Test Case Management performed within ServiceNow Connect.• Deliver Training Sessions to new employees on the QA Test Team.• Attend Daily Stand-up Meetings as the QA Test Team Representative and Lead weekly Defect Triage Meetings• Great team player with excellent communication and interpersonal skills.

F-35 Training Devices• Subject Matter Expert (SME) and Lead on Software Build Installations and Maintenance across Linux and Windows environments.• Performed Installation and Management of Multiple Software Builds and Baselines in controlled environments along with any necessary troubleshooting.• Performed Installation of Multiple Databases on MS Windows and UNIX/Linux systems in controlled environments along with any necessary troubleshooting.• Conduct Software and Database Audits across MS Windows and UNIX/Linux systems in controlled environments.• Responsible for reporting team metrics each month to senior management for budgetary proposals and strategies.• Execute Daily Unified Change Management Deliveries of code changes using JIRA/GITLAB.• Administered and Managed User Accounts, Queries, and Problem Reports using JIRA/GITLAB.• Delivered Engineering Release Packages (includes documentation and software) to operational sites.• Created new and update existing Work Instruction and Process-How-To Documentation Managed in IBM ClearCase.• Designed and Implemented an Automated Solution using MS PowerShell for Database Installations on MS Windows and UNIX/Linux systems for use in controlled environments.• Selected to Mentor and Deliver Training to new employees in all areas of the program’s Configuration Management processes.• Frequently recognized by management and cross-functional team members for helping resolve issues outside assigned tasks.

Symantec Backup Exec• System Administrator of the Scalability Lab which includes twelve VMWare ESXi 5.1/5.5 Hosts and other physical hardware. This includes managing, installing, configuring, and deploying over 275 virtual machines.• Engineered the redesign and the implementation of automated scripts into the primary QA Scalability Lab. This involved using Microsoft PowerShell scripts to improve overall environment setup time from 2-3 days to 3-4 hours.• Tasked to create, maintain, and deploy images of various Operating Systems across VMWare ESXi Hosts and other hardware.• Regularly used Backup Storage Devices include: Disk-based folders, Deduplication, and Tape.• Created schematics of the Scalability Lab hardware using Microsoft Visio for administration purposes such as tracking service tags, warranty information, server specifications, etc.• Developed Feature Testing Documents as well as Feature Test Cases for assigned testing areas - this includes both new features and regression testing.• Named Subject Matter Expert for Central Admin Server & Performance-based Testing within Symantec Backup Exec (2014).• Named Feature Team QA Lead for Performance Feature Team (2013).• Responsible for Performance-based QA testing such as: Stress, Memory Leak Analysis, Load Balancing, and Persistence.• Delivered training sessions to managers and peers (on-site & cross-site) on specific aspects of the product.• Frequently recognized by managers and peers for helping resolve issues in areas other than those assigned.