Joseph Dennis Email & Phone Number

Charlotte Metro

Maintained a network of servers with 99% uptime over the past year minimizing downtime and ensuring reliable access to critical systems.Developed and deployed system updates, backups, and user provisioning to increase operational efficiency, reducing manual workload and minimize human error in repetitive tasks.Migrated on and off-premises servers to a cloud-based infrastructure using AWS, resulting in a 30% reduction in operational costs that improved scalability, flexibility, and disaster recovery capabilities to enable the organization to future growth and technology changes.Implemented security measures that includes multi-factor authentication, intrusion detection systems, and regular security patches.Successfully restored 100% of critical systems within the defined recovery time during a real-time disaster recovery.Resolve 95% of helpdesk tickets within the first 24 hours to improve user productivity and satisfaction by ensuring prompt and effective resolution of technical issues.Conduct thorough capacity planning to upgrade storage solutions to prevent performance bottlenecking and maintain system performance during periods of increased demand.

Rock Hill, South Carolina, United States

Responsible for installing, maintaining, and repairing automated equipment and systems, including robotics, conveyors, and other manufacturing equipment.Wrote and debugged codes for PLC's and other automation systems.Performed scheduled maintenance checks and inspections on automated systems to ensure they are operating correctly.Diagnosed and repaired malfunctions in automated equipment, including electrical, mechanical, and software issues.Upgraded and modified existing automation systems to improve performance or meet new requirements to increase efficiency, reduce waste, and improve product quality.Document maintenance and repair activities, including parts used, repairs made, and equipment condition to provide regular reports on equipment status, performance, and any issues encountered. Adhering to company policies, procedures, and requirements related to automation and industrial controls.Offering technical support and troubleshooting assistance to production staff as needed.

United States

Conducting detailed inspections of aircraft systems, including engines, landing gear, instruments, and other vital components, to ensure compliance with safety regulations and standards. Diagnosing mechanical and electrical issues and performing repairs that includes replacing defective parts, conducting overhauls and ensuring all systems operate correctly.Documenting all records of maintenance, inspections, and repairs performed on all aircrafts to stay in compliance with FAA regulations and ensuring each aircraft's maintenance history is traceable and transparent.Conducting preventative maintenance to reduce the likelihood of mechanical failures and enhance longevity and reliability of each aircraft.Working closely with other aviation professionals to ensure seamless and safe aircraft operations.

Myrtle Beach, South Carolina, United States

Helping customers find products, providing information on features and uses, and answering any questions they may have about items in the store.Addressing and resolving customer issues, complaints, or concerns in a professional and courteous manner to ensure customer satisfaction.Maintaining an understanding of the products and services offered to provide accurate and helpful recommendations. Assisting customers with special orders, installations, and other services offered ensuring they understand the process and timeline.Complying to all safety and operational policies, ensuring a safe environment for both customers and employees.

Charleston, South Carolina Metropolitan Area

Understanding and following blueprints, engineered drawings, and assembly instructions to accurately build aircraft parts and structures. Assembling aircraft sections, such as fuselage, wings, and landing gear, using hand tools. power tools, and precision measuring instruments. Installing and integrating systems such as electrical wiring, hydraulics, and avionics according to specifications and ensuring they meet quality and safety standards.Identifying and correcting any defects or issues during the assembly process.Complying to all regulatory and safety guidelines set by FAA to ensure the aircraft's airworthiness.Utilizing machinery and software tools for precise assembly of aircraft components. Keen eye for detail, excellent manual dexterity, and thorough understanding of aviation standards and practices.

Charleston, South Carolina Metropolitan Area

Leading and managing a team of aircraft structural maintenance technicians, providing guidance, training, and performance evaluations to ensure high standards of workmanship and efficiency.Coordinating and prioritizing maintenance tasks, repair schedules, and modifications to ensure timely completion and minimal disruption to flight operations. Conducting detailed inspections of aircraft structures to identify wear, damage, and corrosion to ensure all repairs and modifications meet strict quality and safety standards. Providing technical advice and troubleshooting support to technicians and staying current with the latest maintenance techniques, technologies, and regulations. Maintaining accurate records of all maintenance actions, inspections, and repairs.Managing tools, equipment, and materials needed for structural maintenance tasks to ensure all resources are available and in good working condition. Enforcing safety protocols and procedures to protect personnel and equipment.Conduct safety briefings and training sessions to promote a safe working environment.Collaborating with other maintenance and operational units to coordinate aircraft availability and integration of maintenance activities. Identifying and addressing any issues that may impact the efficiency and effectiveness of the maintenance team and implement solutions to improve performance.Conduct training programs to enhance skills and knowledge of maintenance technicians to ensure the team is well-versed in the latest maintenance practices and standards.

Education record

Continuing education for certs in Cloud Computing and AWS

Bachelor Of Applied Science - Basc, Information Technology

Skills and knowledge needed to solve complex IT problems, develop innovative solutions, and ensure the security and efficiency of IT.

Bachelor Of Applied Science - Basc, Cybersecurity

Certification, Airframe Mechanics And Aircraft Maintenance Technology/Technician

Authorized to perform and supervise maintenance, repair, and inspection of aircraft and their components. Essential for aviation mechanics.

Associate’S Degree, Military And Strategic Leadership

Activities and Societies: Staff Sergeant (E5)Provided leadership training to NCO's to prepare for increased leadership roles. Advanced.