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Joe Baker is listed as Client Success Manager at Reward Gateway at Reward Gateway, a company with 417 employees, based in Cardiff, Wales, United Kingdom. AeroLeads shows a matched LinkedIn profile for Joe Baker.
Joe Baker previously worked as Client Success Manager at Reward Gateway and Director of Sales Operations at Terryberry Uk. Joe Baker holds Bachelor Of Arts - Ba, Communication And Media Studies, 2:1 from Swansea University.
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I have 15 years’ experience in the Employee Benefits, Reward and Recognition industry working for Terryberry UK (formerly iCOM Works Limited) starting as a Team Admin, progressing to managerial roles centred around client and operational service to director roles involving customer experience and sales operations.Throughout my time at iCOM Works and Terryberry UK, I was responsible for the team that delivered Employee Benefits and Reward schemes to companies throughout the UK, including the design, implementation and launch of the schemes, customer care and engagement, securing relevant and popular retailers and commercial partnerships, ensuring these were communicated effectively to the client and the employee and establishing robust and effective customer success strategies with the client.I held a number of roles where partnerships played a crucial part in the success to the role and the company and I successfully established and nurtured partnerships that resulted in excellent engagement with customer base and contributed to our award winning platform. This along with a significant increase in revenue and market share for the company.I excel in identifying and cultivating relationships with potential collaborators, understanding their needs, and aligning them with the objectives of the organisation. My ability to negotiate mutually beneficial agreements and my strong negotiation and communication skills have consistently contributed to the success and renewal of the partnerships and accounts I was responsible for.I have a huge passion for the Employee Benefits, Reward and Wellbeing industry and a huge interest in partnerships, customer success and user experience. I love working as part of a team and consider myself an enthusiastic, outgoing, honest and loyal individual who thrives in providing exceptional customer and client service.
Listed skills include Management, Account Management, Marketing Communications, Team Management, and 7 others.
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London Area, United Kingdom
Reward Gateway helps more than 1,700 of the world’s leading companies to attract, engage and retain their best people with an employee engagement platform that brings employee benefits, discounts and perks, reward and recognition, employee surveys, employee wellbeing and employee communications into one unified hub. Clients include American Express.
Cardiff, Wales, United Kingdom
- Evaluating and leading sales process and tech stack improvements to generate targeted improvement strategies and increase revenue opportunities- Contributing to the expansion of our audience reach through business partnerships and initiatives- Delivering sales collateral and presentations, communicating product quality and market comparisons.
Cardiff, Wales, United Kingdom
- Leading all Customer Experience related teams to drive performance and exceed customer satisfaction goals- Collaborating with cross-functional teams to ensure a seamless experience for customers and partners from onboarding through to renewal and expansion, achieving high levels of satisfaction from all parties- Implementing customer engagement.
Cardiff, Wales, United Kingdom
- Managing and motivating Customer Experience related teams including Onboarding, Customer Success, Partnerships, Customer Engagement and Customer Care- Working closely with SLT to establish team objectives, the product development roadmap and implementing strategic mission, core values and business objectives across team operations- Building robust.
Cardiff, Wales, United Kingdom
- Overseeing Client Services including Onboarding, Retail Partnerships, B2C Marketing and Customer Care- Working with the SLT to identify, execute and drive objectives, product enhancements and team development- Launch and account management of our cost neutral clients, serving as their primary point of contact and collaborating with cross-functional teams.
Cardiff, Wales, United Kingdom
- Managing incoming calls and customer service inquiries and complaints - Identifying and assessing customer needs to achieve satisfaction - Walking customers through basic troubleshooting or setup processes - Data entry and arranged filing systems for easy use and retrieval by personnel - Proofed documents and communications for errors and correct.
Other employees you can reach at rewardgateway.com. View company contacts for 417 employees →
Garrett Fitzgerald
Colleague at Reward GatewaySuffolk County, Massachusetts, United States, United States
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Alexander Stavrev
Colleague at Reward GatewaySofia, Sofia City, Bulgaria, Bulgaria
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Gergana Valkova
Colleague at Reward GatewayPlovdiv, Plovdiv, Bulgaria, Bulgaria
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Owen Burton
Colleague at Reward GatewayLondon, England, United Kingdom, United Kingdom
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Edwina Gorman Deane
Colleague at Reward GatewayMoore Park, New South Wales, Australia, Australia
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Velislava Terziyan
Colleague at Reward GatewayPlovdiv, Plovdiv, Bulgaria, Bulgaria
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Mirela Boneva
Colleague at Reward GatewayPlovdiv, Plovdiv, Bulgaria, Bulgaria
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Alexis Ortiz
Colleague at Reward GatewayChicago, Illinois, United States, United States
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KW
Kiera Wallis
Colleague at Reward GatewayGreater Nottingham, United Kingdom
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William Tracz
Colleague at Reward GatewayLondon, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Joe Baker works for Reward Gateway.
Joe Baker is listed as Client Success Manager at Reward Gateway at Reward Gateway.
Joe Baker is based in Cardiff, Wales, United Kingdom while working with Reward Gateway.
Joe Baker has worked for Reward Gateway and Terryberry Uk.
Joe Baker's colleagues at Reward Gateway include Garrett Fitzgerald, Alexander Stavrev, Gergana Valkova, Owen Burton, and Edwina Gorman Deane.
You can use AeroLeads to view verified contact signals for Joe Baker at Reward Gateway, including work email, phone, and LinkedIn data when available.
Joe Baker holds Bachelor Of Arts - Ba, Communication And Media Studies, 2:1 from Swansea University.
Joe Baker is listed with skills including Management, Account Management, Marketing Communications, Team Management, Online Marketing, Lead Generation, Digital Marketing, and Marketing.
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