I have 15 years’ experience in the Employee Benefits, Reward and Recognition industry working for Terryberry UK (formerly iCOM Works Limited) starting as a Team Admin, progressing to managerial roles centred around client and operational service to director roles involving customer experience and sales operations.Throughout my time at iCOM Works and Terryberry UK, I was responsible for the team that delivered Employee Benefits and Reward schemes to companies throughout the UK, including the design, implementation and launch of the schemes, customer care and engagement, securing relevant and popular retailers and commercial partnerships, ensuring these were communicated effectively to the client and the employee and establishing robust and effective customer success strategies with the client.I held a number of roles where partnerships played a crucial part in the success to the role and the company and I successfully established and nurtured partnerships that resulted in excellent engagement with customer base and contributed to our award winning platform. This along with a significant increase in revenue and market share for the company.I excel in identifying and cultivating relationships with potential collaborators, understanding their needs, and aligning them with the objectives of the organisation. My ability to negotiate mutually beneficial agreements and my strong negotiation and communication skills have consistently contributed to the success and renewal of the partnerships and accounts I was responsible for.I have a huge passion for the Employee Benefits, Reward and Wellbeing industry and a huge interest in partnerships, customer success and user experience. I love working as part of a team and consider myself an enthusiastic, outgoing, honest and loyal individual who thrives in providing exceptional customer and client service.