Serving as a Principal Consultant and Senior Atlassian Administrator. In this role, I've been the primary consultant for multiple simultaneous Sr. Atlassian Admin projects, overseeing Jira and Confluence administration across various projects and clients. My expertise includes Jira Migrations, Projects, Workflows, Release Management, Test Management, and Requirements Management. I've utilized scripting with Powershell, Python, and BASH to enhance automation and efficiency. Additionally, I've played a pivotal role in the selection and testing of third-party plugins, and I've developed and delivered formal Atlassian training to both team members and executive teams. As a Global Client Engagement Lead, I've served as the primary stakeholder liaison, scrum master, and lead for all agile ceremonies. I've managed scrum teams, led story development, oversaw QA, handled backlog grooming, and managed DevOps and release management. Serving as a Client Agile Coach and Scrum Master, I've excelled in areas such as SOW, estimates, compliance management, and client management. It's been a dynamic and rewarding journey, and I look forward to continued growth and contributions in the Atlassian ecosystem.

• Senior Atlassian admin working on migration team• Migration of projects from Trello, Asana, JIRA Data Center and JIRA Cloud into JIRA Cloud• User and Security setup and admin• Testing of 3rd party plugins• Jira Software Development and Jira Work Management Projects• Advanced and complex screen, field, screen, security, notification, workflow and project schemes• Customized Jira workflows, screens, permissions, JQL,agile boards/dashboards and fields. • Evaluation, selection and addition of plug ins and add-ons.• Complex JQL Script Runner queries and scripts• Work optimization through automations and complex workflow actions• Reporting via Easy BI

Serving as a Senior Atlassian Administrator in Technical Operations, Support, and Compliance from November 2017 to July 2023. During this time, I have been responsible for the administration of Jira Service Manager, Jira, and Confluence. I've taken a leadership role in coordinating and overseeing production support and compliance operations using Jira, with a strong focus on SecOps team management and ensuring compliance with SOC2, HIPAA, and GDPR standards. Additionally, my responsibilities have encompassed change management, serving as a Scrum Master, completing client security questionnaires, maintaining SIGs, defining and documenting security policies, and effectively communicating project status and progress to stakeholders. It's been a rewarding journey, and I'm excited to continue contributing to the success of our technical operations and compliance efforts.

During my tenure as a Senior Atlassian Cloud Administrator from April 2022 to January 2023, I had the privilege of making a meaningful impact within the organization. I successfully developed a custom JIRA Scrum project template, encompassing screens, workflows, fields, and boards, optimizing project management processes. My expertise extended to project migrations, where I seamlessly transitioned projects from platforms like Trello and Asana to JIRA. I also played a pivotal role in user and security setup and administration, ensuring a secure and efficient working environment. As part of my commitment to agile methodologies, I coached scrum masters and conducted team training sessions to enhance our collaborative efforts. My technical acumen allowed me to lead complex integrations, including ServiceNow to Jira and Jira to PowerBI, empowering data-driven decision-making. I harnessed the power of automation through Script Runner, improving efficiency across the board. My role also involved the careful selection and testing of third-party plugins to meet specific project needs. Additionally, I developed and delivered formal Atlassian training to empower team members and executives, with a forward-looking approach that included the creation of training videos for future reference.

During my tenure as a Senior Atlassian Administrator from January 2019 to May 2019, I spearheaded a seamless migration initiative from on-premises Jira to Jira Cloud and concurrently migrated on-premises Confluence to Confluence Cloud. This complex project involved over 100 projects and spaces, where I implemented advanced custom workflows, screens, fields, and permissions to optimize processes. Leveraging scripting with Script Runner and REST API integration, I ensured streamlined business process integration. Moreover, I had the privilege of developing and delivering formal Atlassian training sessions, empowering both team members and executive teams

As a Senior Atlassian/JIRA Cloud Administrator from January 2020 to May 2020, I made a significant impact by enhancing JIRA installations, streamlining processes, and ensuring standardized practices. I developed custom Scrum and Kanban project templates, encompassing screens, workflows, fields, and boards, facilitating efficient project management. My role involved seamless project migrations, along with user and security setup and administration to maintain a secure and productive environment. Additionally, I provided agile coaching to scrum masters and conducted formal Atlassian training for both team members and executive teams, including the creation of training videos for future reference.

As an IT Operations Consultant at SVM, a Blackhawk Network Business, I had the privilege of contributing significantly during my tenure from November 2015 to June 2018 in Woodridge, IL. My responsibilities encompassed various facets of IT operations, including Omni Channel eCommerce for payment card orders and driving production process improvements. I played a pivotal role in business analysis for open-loop card processing, where I leveraged my expertise in JIRA administration to design, implement, and roll out custom projects, screens, workflows, and fields. My contributions extended to the automation of bank communications, streamlining financial product ordering, and automating Bank Data Mart files for card account balance and transaction information. Additionally, I served as a Scrum coach for an agile software migration project, delved into Postgres SQL and database programming, and honed my skills in BASH and Ruby script development

•Perform in leadership, management and technical roles for a software and consulting services company. •Primary responsibilities include direct participation in and oversight of all production client operations and interaction.•In addition to leadership roles, I also participate at a very technical level and am on par with developers, QA and DBAs.•Leadership and participation in teams including: Global QA, Net Support and Data Center Operations, Global Production Support, Global Operations Support, Development Technology Operations, PCI Information Security/Risk & Compliance Management, Software Development, Bug Fixes. Release Management, Enhancements•Direct the activities of project support staff and sub-contractors and responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion projects and engagements•Responsible for support of international and nationwide clients in multiple countries/markets.•Extensive experience managing multiple teams/departments, on shore and off shore.•Platforms Supported including but not limited to: eCommerce, Order Processing, Inventory Management and Allocation, Commission Compensation, Warehouse Management, Personal Website Portals, Contact Management, Enterprise Reporting, Inventory Management, Fulfillment. Salesforce Productivity Tools.•Responsible Network Operations Center team, 24/7/365 Private Cloud, Systems and Application Monitoring and Issue Resolution. •Consistently meeting 99.5% uptime SLA and most months providing 100% uptime. •Agile, Scrum, waterfall and other development and support process definition/improvement•Extensive Jira administration and ticket management experience.•Primary escalation point for all client executives.•Extensive experience with high volume eCommerce ordering systems, Over $100 million in retail orders annually•SEO and email delivery management•Budget, Resource and Revenue planning•100% virtual organization

Senior Consultant • Performed in the role of management and business technology consultant for a managed care company on the External Web Team to help them achieve strategic, short-term and long-range e-commerce goals. • Participated in the implementation of the Internet/extranet projects and aided in the coordination of efforts across IT functions to support company's e-business strategy.• Investigated and leveraged technology to enhance Web customer service experience. • Participated in the development of channel strategies, architecture, infrastructure requirements, and information technology with the sales, and operations teams collaboration to ultimately fulfill E-commerce business strategies.• Participated in all aspects of Web systems (intranet and extranet) projects including design, construction, release, and maintenance. • Worked on cross-functional teams to translate customer needs and technology directions into product definitions, technical specifications and project plans. • Supported critical business web strategies by providing business functional and technical designs to facilitate the development, implementation, and maintenance of mission critical web applications. • Formulated business systems architecture plans, estimated costs, and ensured projects met strategic goals. Relied on extensive experience and judgment to plan and accomplish goals. • Projects completed include extensive projects related to provider channeling on the web and customer web portals. Involved in both B2B and B2C data driven web applications. Participated at various levels with the enhancement, support and maintenance of a web portfolio that included 80 internet applications. Aided in the integration of the web assets of an acquired company. Technologies: J2EE, JSP, Tuxedo, Jolt, Oracle 9i, WebLogic Application Servers, PDF Maker, Tomcat, Clear Trust, Extensive Site and Web Application design.

Senior Consultant • Improved business processes and supported critical business strategies by directing the development, implementation, and maintenance of workers compensation business applications systems. • Formulated business systems architecture plans, estimated costs, and ensured projects met strategic goals. Relied on extensive experience and judgment to plan and accomplish goals. • Performed a variety of tasks, including leading and directing the work of others. • Hosted sessions for requirement gathering to take from the qualified idea stage to the detailed requirement. A wide degree of creativity and latitude was provided. • Created UML use cases diagrams and Visio for creation of UML documentation.• Reported to top executives. • Role included development with ASP, Oracle and Crystal Reports for web based systems.• Projects completed include web based loss analysis reporting, operational reporting, web based first report of injury process, work comp pricing model design, web sales pipeline, and configuration and rollout of MS Project Professional and MS Project server, design and implementation of the enterprise Work Breakdown Structure Technologies: MS Visual Basic 6, ASP.NET, SQL Server, Oracle 9i, Crystal Reports, Data Junction, Cold Fusion, Beacon

Project Manager• Improved business processes and supported critical business strategies by managing the development, implementation, and maintenance of the workers compensation business systems. • Led multiple projects and oversaw developers to ensure that specifications were met. Led and directed the work of a team of 18 members. • Hosted design sessions to determine technical and functional requirements.• Facilitated the resolution of design issues.• Reported to top management. • Projects completed include upgrade of Oracle forms and reports TPA claims system, web based policy and claims processing, web based operational reporting and EDI, enterprise help desk design and reorganization, configuration and rollout of Primavera Teamplay project management and time reporting software, responsible for the design and implementation of the enterprise WBS.• Performed a variety of tasks and provided consultation on complex projects including: Lotus Notes /Domino Applications to perform professional liability claims processing, development of ASP/Oracle web reporting application for Loss Runs, multi-phase full life cycle project to automate the group benefits policy creation and management, multi-phase full life cycle project to develop the disability claims management system. Including customer, policy, claims and payment processing • Reviewed, analyzed, and modified programming systems including encoding, testing, debugging and installing to support the organization's group benefits policy and claims client/server software applications. Technologies: Java, Oracle Forms 6I, Oracle Database 8I, Unix Shells, PERL, Visual Basic, Oracle DB, PL/SQL, Java, MTS, DCOM, COM, Lotus Domino, ASP, Sybase

Lead consultant engaging clients in insurance and telecom industries. Clients included but not limited to CNA Insurance and MCI/Worldcom.

Many software, consulting and training duties performed for Anderson Consulting and Arthur Andersen Tax and Audit Divisions. Training Management, Course Development, Hospitality Industry Management and many other projects.