Joseph Calderone Email & Phone Number

Build, update and maintain EBSCO Publishing Database products. Responsible for building and maintaining Discovery Service products.

Create and update database currency.

Inventory audit of client's system assets.

Liaison between end-users and development teams providing gap analysis using different testing methodologies for design enhancements from conception through roll out. Developed user stories and test scripts to support new system updates. Performed functional, user acceptance, and regression testing in a team environment. Reported business results and system performance metrics to upper management. Supported Customer Service and the developer team by troubleshooting production issues to minimize down time.

Managed change requests from end-to-end, which included scoping, development, testing, design reviews and design rollouts. Communicated with the end user community to solution workflow updates and data archiving.

Inside Channel Sales representative responsible for tracking purchases and stock balance returns for accounts within the direct sales channel. Supported accounts with knowledge of the new Lotus Site Licensing program. Worked with credit analyst to resolve customer credit issues.

Associates, Business Administration And Accounting

Certificate, Cobol Programming Language And Jcl