Revenue Stimulating Strategic Business Management• 20+ years progressive leadership experience in complex, fast paced, and changing environments.• Ability to create and articulate vision and strategy and provide oversight at multiple levels within an organization.• Ability to negotiate and articulate complex concepts/business issues verbally and in writing to clients, associates and management.• Poised executive presence, experienced in developing relationships and alliances internally and externally.• Customer experience expertise attracting new customers and driving loyalty with existing customers.Cost Controlling Operational Excellence• Ability to identify and overcome obstacles ensuring enterprise progress and customer satisfaction.• Conceptualize, evaluate, and launch enabling new technological developments in a continuously changing environment. • Achieve upper-tier performance objectives by implementing and maintaining practices, processes and systems. • Experienced in Lean Manufacturing concepts (based on the Toyota Production System) and problems solving techniques.• Financial competence enabling management of strategy within budget.• Project Management Professional (PMP) certification through the globally recognized Project Management Institute.Attraction and Retention Talent Management• Initiate effective recruitment, continuous training and development, and coaching to attract and retain top talent.• Ability to create and manage an effective change management environment.• Value and promote a culturally diverse environment. • Contagious “get it done with a smile” leader who enjoys celebrating team and company success.Specialties: Customer Care, Customer Experience, Customer Success, Project Management, PMP certification, Toyota Production System lean thinking and problem solving.