Team Lead - Merchant Services
CurrentLeading the Windcave Merchant Services Team with a focus on team management, strategic planning, and operational efficiency. Implementing best practices to streamline processes and enhance service delivery.
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@windcave.com
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Joe Yu is listed as Team Lead - Merchant Services at Windcave, a with 127 employees, based in Auckland, New Zealand. AeroLeads shows a work email signal at windcave.com and a matched LinkedIn profile for Joe Yu.
Joe Yu previously worked as Senior Merchant Services Analyst at Windcave and Merchant Services Analyst at Windcave. Joe Yu holds Bachelor Of Commerce (Bcom), Finance, General from University Of Auckland.
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As an experienced Team Lead with over 7 years in the payment solutions industry, I specialise in managing and leading merchant services teams to achieve operational excellence. My expertise lies in project management, risk analysis and credit underwriting. Passionate about continuous improvement, I am committed to optimising processes and delivering exceptional service in the fast-paced world of payment solutions.
Listed skills include Microsoft Office, Research, Process Improvement, Financial Analysis, and 3 others.
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Auckland, New Zealand
Leading the Windcave Merchant Services Team with a focus on team management, strategic planning, and operational efficiency. Implementing best practices to streamline processes and enhance service delivery.
Auckland, New Zealand
Managed and distributed workload among team members to ensure balanced task distribution and timely completion of projects.
Auckland, New Zealand
Facilitated merchant onboarding through comprehensive credit underwriting processes. Conducted detailed risk analysis and monitored transactions to detect and mitigate potential fraud and compliance issues.
Auckland, New Zealand
Acted as a supervisor for account requests, ensuring SLA compliance for turnaround times.Managed processing of charge reports for returned hardware and production planning for UK and NZ customers.Oversaw repairs and returns of customer-owned units, conducted staff training, and maintained documentation updates.
Auckland, New Zealand
Handled account requests from the Sales Department, configured and tested hardware and software to meet merchant requirements.Performed fault analysis on returned hardware, investigated issues, and generated damage charge reports.Managed secure key loading onto a variety of Payment Express products, and conducted thorough testing and QA of products.
Other employees you can reach at windcave.com. View company contacts for 127 employees →
Archer Vallesfin
Colleague at WindcaveAuckland, New Zealand
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Dian Lin
Colleague at WindcaveNew Zealand
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Bernard Siu
Colleague at WindcaveCanterbury, New Zealand
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MN
Michael Nakad
Colleague at WindcaveSydney, New South Wales, Australia
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AG
Alan Gonzalez
Colleague at WindcaveHawthorne, California, United States
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IK
Igor Krushch
Colleague at WindcaveAuckland, New Zealand
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EW
Elmo Wang
Colleague at WindcaveAuckland, New Zealand
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JK
Jun Kai Chong
Colleague at WindcaveKumeu, Auckland, New Zealand
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VH
Vicky Huang
Colleague at WindcaveNew Zealand
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GP
Garth Parkinson
Colleague at WindcaveAuckland, New Zealand
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Activities and Societies: AUSA, Investment Club, Badminton Club, Table-tennis Club
Quick answers generated from the profile data available on this page.
Joe Yu works for Windcave.
Joe Yu is listed as Team Lead - Merchant Services at Windcave.
AeroLeads has found 1 work email signal at @windcave.com for Joe Yu at Windcave.
Joe Yu is based in Auckland, New Zealand while working with Windcave.
Joe Yu has worked for Windcave, Ming Zoom Group Limited, and Sitel.
Joe Yu's colleagues at Windcave include Archer Vallesfin, Dian Lin, Bernard Siu, Michael Nakad, and Alan Gonzalez.
You can use AeroLeads to view verified contact signals for Joe Yu at Windcave, including work email, phone, and LinkedIn data when available.
Joe Yu holds Bachelor Of Commerce (Bcom), Finance, General from University Of Auckland.
Joe Yu is listed with skills including Microsoft Office, Research, Process Improvement, Financial Analysis, Customer Service, Analysis, and Strategic Planning.
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