Joe Drilling Email & Phone Number

Milwaukee, Wi, Us

Field internal and external queries for assistance with software tools, both on-premise and SaaS.

Greater Nashville Area, Tn

Youtube

Produce at least two videos per month, from scripting and research to final edit and release.

Washington, District Of Columbia

-Present business cases for various tools and improvements to the contact center.-Improve and manage employee experience in the KeyBank contact center.-Work on projects as requested by contact center management.

Washington, District Of Columbia

Washington, D.C.

Silver Spring, Maryland

• Field calls from customers with Verizon FiOS service addressing technical issues with video, data and voice.• Perform troubleshooting by accessing numerous telecom systems, including switch interfaces, customer profile information and proprietary systems for features such as caller ID and email.• Assist customers with their home equipment as it pertains to Verizon’s FiOS service. Equipment includes home phones, fax machines, tablets, PCs, Apple computers, Android devices, iOS devices, televisions, DVD & blu-ray players, game consoles and more.• Dispatch service to customers in the case of issues with Verizon network equipment.

Waukesha, Wisconsin

Troubleshoot mobile devices running on Android (Eclair through Jellybean), Blackberry, Windows Phone and BREW. Troubleshoot network issues through both Lucent & Nortel switches, as well as Motorola SMS interfaces, AAA & LTE data platforms and Syniverse platforms.

Brookfield, Wisconsin

Milwaukee, Wisconsin

Greendale, Wisconsin

West Allis, Wisconsin