Patrick Hicks Email & Phone Number

Administer the Litmos-based Learning Management System, Syntellis Academy. Our LMS includes both customer-facing and internal-facing training content. Maintain an LMS inbox to assist internal and external users in accessing the LMS, as well as any questions regarding content and navigation. Consistently research integration opportunities for other training.

Configured an eCommerce checkout process for customers to easily purchase and enroll in certification via credit card – this process significantly reduced the workload of our sales team.Engineered a new publication process for our Technical Writing Team, with an emphasis on consistent shared practices, QA testing, and a streamlined publication process.

Launched the Syntellis Academy LMS. Created the architecture of the user and content structure, integrated seamless single sign-on connections for staff and customers, and built out the content library from the ground up.Collaborated with IT and Salesforce teams to launch Syntellis Central, our all-in-one training portal for customers to access our LMS.

BPI group is a leading international human resources consulting firm with a focus on creating shared success between organizations and individuals. They provide a range of services that drive organizational performance and support individual success, including career management, career transition, talent management, talent acquisition, corporate.

Developed job leads for candidates in transition. Networked and developed relationships with recruiters and hiring professionals to create opportunities for clients. Provided a win-win situation for employers and job-seekers by connecting qualified professionals with companies seeking experienced talent. Managed and created content for BPI group's internal.

Provided administrative support in the Office of the Associate Dean for the Bienen School of Music. Regularly assisted students, faculty, and staff of the music program while maintaining an ongoing financial database. Helped to organize student travel requests, staff and faculty contracts, and departmental budget information.