Patrick Hicks Email & Phone Number

Alpharetta, GA, US

Greater Atlanta Area

• Led analytics team supporting the COO to identify road blocks, lead process and tooling development, and achieve major and minor milestone success. Accelerate analysis, performance reporting, and data management.
• Designed, implemented Network Planning tool to align site level budgets with client specific capital spending approval criteria. Resulted in exceeding all major milestones for ~10k sites planned selected, approved, and.
• Designed and implemented equipment failure model used to set national multi-million-dollar repair budget. In the 2nd year, reconfigured process centralizing spare inventory and added a congruency adjustment to the.
• Led cost cutting measures including a 25% headcount reduction in field management to align with project needs. Additional initiatives involved vendor renegotiations and efficiencies projects.
• Core member of RFP response team, financial modeling, strategic planning, launch, personnel management, and milestone delivery thru reporting/controls.

754 Peachtree

• Led pricing and competitive intelligence team in launch of new AT&T division. Responsible for identifying and delivering automation and security devices in a rapidly changing IoT industry. Defined go to market strategy.
• Founding member of the launch team. Startup activities include pricing, analytics, forecasting, budgeting, all research (qualitative and quantitative), and competitive intelligence.
• Responsible for creating and implementing pricing in a competitive and fast changing industry. Collaboratively worked with Finance and Marketing to protect both product and service margin goals while obtaining Gross.
• Designed and implemented, new to AT&T, pricing structure centered around a configurable SKU. This design was adopted and used across other company platforms within AT&T. Also implemented bundled features crossing.

• Direct report to the CEO of AT&T Consumer, responsible for the daily state of the business scorecard (all consumer segments), reporting used by CEO, CFO, CMO presented to the Chairman weekly. Awarded ‘Key Contributor.
• Responsible for quarterly operational reviews of 27 markets. Additional responsibilities include long term planning, segment auditing, RFP response, data mining and financial modeling.
• Implemented near real-time operational reporting replacing stagnant end of month reporting.
• Played a significant role during the loss of exclusivity with the iPhone. Created subscriber data analysis and graphic rendering application that was reported in the Wall Street Journal by our Chairman (AT&T filed.

• Mentee to the Chief of Staff (John Stupka) supporting senior level high impact projects (Apple, Network Sunsetting, Consumer Profitability, Cost Controls). Role spanned a merger (Cingular and AT&T), two CEOs (Sigman.
• This role was responsible for constructing and leading business analysis initiatives for senior executive review to enable understanding of complex problems and to propose solutions.
• Engaged in operational improvement projects that included customer service improvements, review of sales and service operational processes, and strategic reviews.
• Conducted cross department projects and lead teams to replace guess with fact, treating issues not symptoms. Ad hoc and regular reports related to ARPU, Customer Satisfaction, Network Performance, and technology..
• Collaboratively designed and implemented cost improvement program during 2006/2007 that yielded 30% savings within 18 months ($3B bottom line annual savings).
• Part of small working team that sunset the legacy analog TDMA/AMPS network in 2008.

• Developed and managed rate plan pricing and feature pricing for consumer wireless. Responsible for both domestic and international roaming and long-distance. Presented and gained full buy-in from senior stakeholders.
• Definitively proved pricing elasticity that existed in international rates by conducting a rate/usage comparison on cruise ships. Was able to determine peak and valley for international long-distance rates increasing.
• Created ARPU report used to identify high margin consumers to prioritize marketing campaigns.
• Recruited by Chief of Staff after 6 months to join the CEO’s tactical support team.