Patrick Hicks

Patrick Hicks Email and Phone Number

Director - Forecasting and Analytics @ AT&T
Alpharetta, GA, US
Patrick Hicks's Location
Alpharetta, Georgia, United States, United States
Patrick Hicks's Contact Details
About Patrick Hicks

Over 20 years of leadership in business transformation and disruptive innovation. A proven track record providing C-Suite analytic and strategic support for Top 10 Fortune 500 company. Patrick is recognized as a strategic adviser in consumer analytics with emphasis on financial modeling, pricing, business segment strategy, operations management, and financial reporting/planning. Experience in utilizing one of the largest data sets to extract consumer analytics to transform business operations and solve complex root cause issues. Selected Highlights:- Able define revenue components (ARPU) of existing consumer base and campaign to increase revenues.- Able to define use cost components of existing consumer base to decrease costs.- Collaboratively built the Account Level Profitability Series (ALPS) to determine profitable (Angels) vs. unprofitable (Demons) consumers. This project returned over $700M annualized operating income to the business in year 1. - Created a Subscriber Churn Heat Map application that transformed how AT&T identified and responded to Churn. The application identified low value consumer behavior and selectively removed group from save desk queue saving $18M during one month. Application was submitted for patent protections.- Improved roaming fraud identification from 30 days to 7 days.- Lead multi million dollar cost reduction projects. - COA/COS/COM/G&A -removed 20% cost over major cost lines - Reduced 3rd party IVR costs by 50%. - Defined national pricing strategy in a dynamically different regional cost structure. Created a pricing strategy, in the home security & automation division of AT&T, dubbed the 'Configurable SKU' that was later utilized in mobility pricing.- Lead and cultivate high performing teams.

Patrick Hicks's Current Company Details
AT&T

At&T

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Director - Forecasting and Analytics
Alpharetta, GA, US
Website:
att.eu
Employees:
218956
Patrick Hicks Work Experience Details
  • At&T
    Director - Forecasting And Analytics
    At&T
    Alpharetta, Ga, Us
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  • At&T
    Director - Forecasting & Analytics
    At&T Jan 2021 - Present
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  • Mobilitie
    Sr. Director Analytics, Planning & Strategy
    Mobilitie Sep 2015 - Feb 2020
    Greater Atlanta Area
    Led analytics team supporting the COO to identify road blocks, lead process and tooling development, and achieve major and minor milestone success. Accelerate analysis, performance reporting, and data management practices aligned to corporate objectives. Provide strategy for RFP response, to project launch, performance achievement and post mortem cost controls via vendor scorecards, and analyses. • Designed, implemented Network Planning tool to align site level budgets with client specific capital spending approval criteria. Resulted in exceeding all major milestones for ~10k sites planned selected, approved, and built in less than 5 years. • Designed and implemented equipment failure model used to set national multi-million-dollar repair budget. In the 2nd year, reconfigured process centralizing spare inventory and added a congruency adjustment to the model reducing holding/damage/loss costs in excess of $1 million. • Led cost cutting measures including a 25% headcount reduction in field management to align with project needs. Additional initiatives involved vendor renegotiations and efficiencies projects.• Core member of RFP response team, financial modeling, strategic planning, launch, personnel management, and milestone delivery thru reporting/controls.
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  • At&T Mobility
    Strategic Pricing Director - Digital Life
    At&T Mobility Oct 2011 - Aug 2015
    754 Peachtree
    Led pricing and competitive intelligence team in launch of new AT&T division. Responsible for identifying and delivering automation and security devices in a rapidly changing IoT industry. Defined go to market strategy and presented to senior officers for strategy buy-in and readout on operational reviews.• Founding member of the launch team. Startup activities include pricing, analytics, forecasting, budgeting, all research (qualitative and quantitative), and competitive intelligence.• Responsible for creating and implementing pricing in a competitive and fast changing industry. Collaboratively worked with Finance and Marketing to protect both product and service margin goals while obtaining Gross Add goals. Responsible for product roadmaps, both initial launch and lifecycle.• Designed and implemented, new to AT&T, pricing structure centered around a configurable SKU. This design was adopted and used across other company platforms within AT&T. Also implemented bundled features crossing various AT&T product sets (Wireline, Broadband, Wireless, TV).
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  • At&T
    Chief Of Staff
    At&T Jan 2010 - Oct 2011
    Direct report to the CEO of AT&T Consumer, responsible for the daily state of the business scorecard (all consumer segments), reporting used by CEO, CFO, CMO presented to the Chairman weekly. Awarded ‘Key Contributor Award’ 7 years in a row including the 18 months in this role.• Responsible for quarterly operational reviews of 27 markets. Additional responsibilities include long term planning, segment auditing, RFP response, data mining and financial modeling.• Implemented near real-time operational reporting replacing stagnant end of month reporting. • Played a significant role during the loss of exclusivity with the iPhone. Created subscriber data analysis and graphic rendering application that was reported in the Wall Street Journal by our Chairman (AT&T filed patent 13/175,199). Created and designed the application that was required by the Chairman to be on all his direct reports devices.
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  • At&T
    Senior Manager
    At&T 2004 - Jan 2010
    Mentee to the Chief of Staff (John Stupka) supporting senior level high impact projects (Apple, Network Sunsetting, Consumer Profitability, Cost Controls). Role spanned a merger (Cingular and AT&T), two CEOs (Sigman and de la Vega) and the launch of the iPhone (project ACME). • This role was responsible for constructing and leading business analysis initiatives for senior executive review to enable understanding of complex problems and to propose solutions.• Engaged in operational improvement projects that included customer service improvements, review of sales and service operational processes, and strategic reviews.• Conducted cross department projects and lead teams to replace guess with fact, treating issues not symptoms. Ad hoc and regular reports related to ARPU, Customer Satisfaction, Network Performance, and technology. Analysis often relied heavily on data warehouse mining.• Collaboratively designed and implemented cost improvement program during 2006/2007 that yielded 30% savings within 18 months ($3B bottom line annual savings). • Part of small working team that sunset the legacy analog TDMA/AMPS network in 2008.
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  • At&T
    Marketing Manager
    At&T 2001 - 2004
    Developed and managed rate plan pricing and feature pricing for consumer wireless. Responsible for both domestic and international roaming and long-distance. Presented and gained full buy-in from senior stakeholders thru financial modeling.• Definitively proved pricing elasticity that existed in international rates by conducting a rate/usage comparison on cruise ships. Was able to determine peak and valley for international long-distance rates increasing margins by ~14% ($16M annual).• Created ARPU report used to identify high margin consumers to prioritize marketing campaigns.• Recruited by Chief of Staff after 6 months to join the CEO’s tactical support team.
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  • Mci
    Senior Billing Analyst
    Mci 1998 - 2001

Patrick Hicks Skills

Telecommunications Cross Functional Team Leadership Wireless Strategic Partnerships Product Management Marketing Mobile Devices Vendor Management Competitive Analysis Product Marketing Strategy Leadership Strategic Planning Business Strategy Analytics Marketing Strategy Relationship Management

Patrick Hicks Education Details

Frequently Asked Questions about Patrick Hicks

What company does Patrick Hicks work for?

Patrick Hicks works for At&t

What is Patrick Hicks's role at the current company?

Patrick Hicks's current role is Director - Forecasting and Analytics.

What is Patrick Hicks's email address?

Patrick Hicks's email address is pa****@****lar.com

What is Patrick Hicks's direct phone number?

Patrick Hicks's direct phone number is +194951*****

What schools did Patrick Hicks attend?

Patrick Hicks attended Auburn University.

What skills is Patrick Hicks known for?

Patrick Hicks has skills like Telecommunications, Cross Functional Team Leadership, Wireless, Strategic Partnerships, Product Management, Marketing, Mobile Devices, Vendor Management, Competitive Analysis, Product Marketing, Strategy, Leadership.

Who are Patrick Hicks's colleagues?

Patrick Hicks's colleagues are Roberta Gonzalez, David Hancock, Stephen Davis, Johnny Nutson, James Galbraith, Roger Bullock, Sivaram Chelluri.

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