Joe Ferguson Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tn, Us

Oversees the enterprise-level systems utilized by the University Libraries to facilitate research and educational initiatives at the University of Tennessee’s flagship campus.

Knoxville, Tennessee Area

- Implement development and design decisions to the library’s discovery interface.- Update and maintain underlying system code to conform with vendor system changes and design changes.- Implement new system functionality provided by the system vendor on an as-needed basis.- Create new system functionality using accepted programming techniques on an as-needed basis.- Work closely with support staff from the system vendor to report and troubleshoot problems with Primo (Ex Libris Product). - Configure existing system functionality as well as create custom programs that load data into the library information system. This includes bibliographic record files, orders, invoices, patron information, etc.- Develop and implement programming solutions that integrate the library information management system with other campus systems for the purpose of data exchange. These other systems include Banner (Bursar’s Office/OIT), SAP/Iris (Treasurer’s Office/OIT), and LDAP (OIT). - Work closely with staff from OIT to develop standards and ensure that data security procedures are being followed.- Work closely with support staff from the system vendor to report and troubleshoot problems with Alma (Ex Libris Product). - Consultation across library departments and working groups to design and program enterprise systems for improved usability for library users.- Collaborate within committees and task forces to design services that meet the needs of library users.- Prepare documentation to help with support of services.- Participate in support of critical services during off-hours.

Knoxville, Tennessee Area

- Implement development and design decisions to the library’s discovery interface.- Update and maintain underlying system code to conform with vendor system changes and design changes.- Implement new system functionality provided by the system vendor on an as-needed basis.- Create new system functionality using accepted programming techniques on an as-needed basis.- Work closely with support staff from the system vendor to report and troubleshoot problems with Primo (Ex Libris Product). - Configure existing system functionality as well as create custom programs that load data into the library information system. This includes bibliographic record files, orders, invoices, patron information, etc.- Develop and implement programming solutions that integrate the library information management system with other campus systems for the purpose of data exchange. These other systems include Banner (Bursar’s Office/OIT), SAP/Iris (Treasurer’s Office/OIT), and LDAP (OIT). - Work closely with staff from OIT to develop standards and ensure that data security procedures are being followed.- Work closely with support staff from the system vendor to report and troubleshoot problems with Alma (Ex Libris Product). - Consultation across library departments and working groups to design and program enterprise systems for improved usability for library users.- Collaborate within committees and task forces to design services that meet the needs of library users.- Prepare documentation to help with support of services.- Participate in support of critical services during off-hours.

Knoxville, Tennessee Area

- Implements and performs test plans on purchased software solutions where feasible to automate business processes.- Develops documentation as necessary to complete specific assignments.- Develops, tests, and documents moderately difficult programs that will execute independently or as part of a larger information system.- Demonstrates ability to work independently.- Possesses general industry knowledge.- Performs basic level of problem analysis, design and develop software solutions as necessary.- Performs other related duties as required.

Knoxville, Tennessee Area

- Provides assistance and direction for library patrons; performs complex and specialized searches for various library materials; resolves complaints and recommends library system procedures.- Coordinates, supervises, and participates in the preparation of material to be sent to commercial binders; studies binding problems and suggests solutions.- Records and maintains records and correspondence for special collections, foreign exchange programs, gifts, and other projects.- Maintains statistical data and prepares reports reflecting library use.- Makes work assignments and reviews work of designated personnel; assists in the training of designated personnel; advises supervisor regarding specific personnel actions.

Bachelor'S Degree, Multi/Interdisciplinary Studies, Magnum Cum Laude

Activities and Societies: Member of the The National Society of Collegiate Scholars.

Master Of Library & Information Science - Mlis, Library And Information Science