Joe Fernicola Email & Phone Number

Chicago, Illinois, United States

Leads the Sales and Patron Experience team (Box Office, Patron Services, Preferred Services) as a director of the Marketing and Sales department for the world-renowned Chicago Symphony Orchestra and Symphony Center. Responsible for assuring the Sales team achieves ticket and revenue objectives, including goals for subscriptions, single tickets, group sales, and outbound/telemarketing.Collaborates alongside senior leaders and directors to analyze, strategize, and steer marketing and sales initiatives; and drives cross-departmental initiatives that impact the overall patron experience.Oversees the use of ticketing technology and enhancements, including the CRM database (Tessitura), sales-related webpages, contact center solutions, and ticket fulfillment.

Led the patron services team (ticketing, box office, and front of house) for the Grant Park Music Festival, a world-class classical music festival that takes place at the outdoor Jay Pritzker Pavilion in Millennium Park, as well as other venues around the city of Chicago, and attracts more than 300,000 attendees annually. Oversaw the Festival's membership (subscriptions) and one night pass (single tickets) campaigns.Managed various marketing initiatives connected to patron services, including mailings, emails, phone calls, and website functionality.Oversaw front of house (usher/greeter) services for summer concerts produced by the City of Chicago Department of Cultural Affairs and Special Events at the Jay Pritzker Pavilion, including rock, indie rock, pop, jazz, electronica, EDM/house, film, and emergent music concerts.

Designed marketing materials and oversaw social media marketing campaigns as the organization transitioned to a new mission and refreshed brand.

Sold boat rides and organized large crowds; answered customers questions about the company as well as tourist related information

Managed the Front of House operations for Festival events at University of Chicago’s International House, Harold Washington Library Center, Art Institute of Chicago, Northwestern University’s Thorne Auditorium and Wilbur Wright College’s Events Building Theater