It Director Global Service Operations
• Director IT Transformation and Efficiency• Director IT Service Delivery for Glaxo-Smith Kline• Director Enterprise Application Integration• Executive Liaison for Global Human Resource Business Services• Manager Data CommunicationSelected to manage transformation and efficiency initiatives achieving 10%+ year-over-year cost improvements across service lines. Special Assignment at senior management request to oversee creation and implementation of Global IT Service Delivery Organization supporting more than 8,000 servers, 20 mainframe LPARs, and 2 P-Bytes of storage in 37 countries for a major Multi-National Pharmaceutical Client managing IT Services based on ITIL, Lean Six Sigma and FDA-GXP compliant practices. Process Improvements & Operational Efficiencies:• Negotiated $2.5M savings for transformational SAAS Cloud Time Tracking and Billing solution• Achieved 400% cost improvement implementing global processes and effective automation using BI Analytic Metrics and Process Optimization Modeling.• Global Staff Management Solution integrating Time, Billing, Skills, Career & Succession Management, successfully eliminating ‘spreadsheet staff management’.• Spearheaded Web Portal for customer batch job requests, consolidating multiple input sources into a managed solution with reporting and metrics.Project Management:• Championed innovation initiatives including financial cost transparency; ITSM BI, integrated CMDB, Operational Scorecard, Efficiency Metrics Dashboard, ITIL V3 Organization structure, real-time Incident SLA graphical monitor.Global IT Operations: • Progressive career with experience leading team of 360 staff in the US, UK, India, Malaysia, Poland, and Mexico. Launched IT Operations from the ground up at Mexico and India locations.• Adept at leading cultural transformation throughout worldwide locations through development of solutions for employee staffing, resource utilization, succession, and performance management.
