Results focused leader with significant record of achievement and demonstrated success in IT Operations and Engineering Services. Able to help IT and Business partners align to create value and enhance results. Managed large IT Services for global customers that operated in over 37 countries. Experienced employee manager for onsite and offsite support staff. Ability to develop strong teams by providing leadership, making expectations clear, and treating teams with respect and dignity. Co-author of “Adding Value through Automation: The Evolution of Remote Infrastructure Management” whitepaper.With over 30 years of innovative IT leadership. Joe has helped companies develop strategies and tactical solutions pertaining to IT infrastructure, automation, integration and cultural transformation. He is a pragmatic and results-driven Global IT Executive.Joe's area of expertise include integration and analytics and an extensive career highlighted by successfully building and managing both on- and off-shore teams. Career highlighted by spearheading Global Operations from the ground up in both Mexico and India. Expert knowledge of Global Outsourcing Business Support Model and progressive experience leveraging world-class teams. Respected, hands-on leader recognized for continuous success implementing cultural transformation, reducing infrastructure support variability, managing support costs, and increasing overall business efficiencies. Well-rounded experience managing all phases of outsourcing contracts for global and Fortune 100 clients. Lean Six-Sigma Greenbelt and ITIL V3 certified.Specialties: Outsourcing, Business Information and Analytics, Automation, Data Center Management, Operations, Program Management, Global Data Centers, Infrastructure Services
Listed skills include Itil V3 Foundations Certified, Service Delivery, It Service Management, Itil, and 45 others.
