Joseph Gabriele, Mba, Cpcu Email & Phone Number

Gansevoort, Ny, Us

Gansevoort, Ny, Us

Albany, New York Area

Malta, Ny

• CPCU Designation• Reduced department claim inventories by 20% by analyzing inventory data, developing a targeted strategy and identifying opportunities for closure. • Developed a strategy that increased team efficiency and reduced pending task volume by 50%.• Selected to be a Subject Matter Expert on New York PIP Wage Loss issues and serving as a resource to leadership identifying training opportunities and areas of process improvement. • Trained over 100 individuals enterprise wide where I broadened their understanding and increased their confidence with NY jurisdictional issues. This led to a marked improvement in their overall claim handling.• Improved our customer service by including a Contact Letter in every application of benefits package we send to our customers, providing our contact information in writing and thanking them for their time. As a result, this Contact Letter has raised the level of customer service department wide.• Recognized by senior leadership and was selected for a leadership development program to network with senior leaders, gain valuable insight into our organization and lead special projects.• Execute a high degree of initiative, mature judgment, and discretion to resolve customer disputes.• Investigate, evaluate, negotiate, and settle Personal Injury Protection and Medical Payments Coverage claims.

Latham, Ny

• Examined the facts of loss, determined coverage and adjusted claims based on corporate guidelines and statutory regulations.• Issued applications for PIP benefits, wage verification requests, delays and denials adhering to New York State Insurance Department forms and timelines.• Conducted analysis of medical claims, including, but not limited to, the analysis and interpretation of medical records, utilization of Independent Medical Examinations, peer reviews, case management, coding reviews (CPT&ICD), and Diagnostic Related Group (DRG) audits.• Initiated subrogation proceedings on Loss Transfer, Additional Personal Injury Protection and Medical Payment qualifying claims.• Trained and mentor PIP and Property Damage trainees• Created Excel spreadsheets for the entire New York PIP department to calculate complex lost wage and mileage claims.• Recognized by the Engagement Counsel for displaying a high level of employee engagement.

Saratoga Springs, Ny

• Conducted customer’s financial transactions on deposit and loan accounts• Trained new tellers• Proved ATMs• Low proving and error rate• Back up head teller

Saratoga Springs, Ny

• Actively involved in achieving department budgets, margins and services• Worked in teams to achieve department goals• Awarded Most Valuable Player multiple times for outstanding customer service

Master Of Business Administration (Mba), Project Management, 3.89

Chartered Property Casualty Underwriter (Cpcu)

Bachelor'S Degree, Finance, Computer Science, 3.0

Minor in Information Systems

Education record