Joe Giglio Email & Phone Number

Raleigh, Nc, Us

RemoteScorecard.comThink “Glassdoor for remote companies”. The most successful remote-first companies employ about a dozen key workflows to build great remote work cultures. Remote Scorecard helps companies see how they rank among their peers.

Originally published in late 2019, this book walks the reader through the many benefits and drawbacks of remote work. Remote work is here to stay but it is important to realize that is a spectrum with varying definitions.The book builds on years of experience working remotely combined with the best practices of the most successful "remote first" companies such as Zapier, Gitlab, Taxjar, Basecamp and Automattic.See https://chiefremoteofficer.com/remote-work-book-making-remote-work-work-for-you/ for more info.

GoalPuppy helps answer the question, "What should I be working on?"Many Managers, especially on remote teams, struggle to build Trust and Alignment with their team members. With Goal Puppy, defining and refining date driven goals is a team effort to help avoid unpleasant surprises.

New York, Ny, Us

Built, managed and mentored a geographically dispersed team of 20 engineers including international contractors. Brought an enterprise level, big picture mindset to the Engineering organization.

New York, Ny, Us

New York, Ny, Us

I was the first employee of Assistly which was acquired by Salesforce.com and rebranded to Desk.com- Built, managed and mentored first remote team in my division of Salesforce- Managed Salesforce's Long Island office in an executive role- Balanced Desk.com maintenance with transitioning my team to other divisions within Salesforce- Worked with Development Managers and Product Managers to plan product deliverables in an ADM Agile development environment- Acted as Scrum Master while helping teams coordinate, remove impediments, resolve dependencies and meet their delivery goals- Champion for DevOps, continuous deployment, rapid release cycles and building customer empathy

Promoted to Director following Salesforce acquisition. - Built, managed and mentored geographically dispersed team of engineers- Directed the testing and support efforts for the Desk.com platform- Worked closely with DevOps on continuous integration and continuous deployment efforts- Proactively created onboarding product training for sales, support, DevOps, executive and marketing teams; helping team members launch their careers

I was the first employee of Assistly which was acquired by Salesforce.com and rebranded as Desk.com- Built, managed and mentored geographically dispersed team of engineers- Directed the testing and support efforts for the Desk.com platform.- Played an integral role in shaping products by collaborating with CTO, CEO, Product Managers, designers, system engineers, DevOps, and developers.- Advocated for “All-Hands Support” to ensure team-wide understanding of product and customer use cases/pain points. - Promoted “no-walls approach” between Developers, QE and Technical Support to achieve efficient operations and increase customer empathy.- My team acted as liaisons between customers and Engineers to ensure issues were understood and addressed

(Formerly Talisma, now Moxie) Manager of Software Testing, Release Manager, Business Support Group Manager:The product offering was a suite of Customer Engagement Management software. This software enabled enterprises and call centers to communicate with their customers through various channels, such as chat, co-browse, email, knowledge base, telephony (CTI), and VOIP. - Managed a testing team of 5 local testers, 2 remote testers in Atlanta and 5 remote testers in India- Mentoring, training and supervising of the testing team- Created and maintained test schedule - Creation and review of test plans, test cases and test summary reports- Developed, modified and maintained the defect database - As “Release Manager”, all new releases passed through me before becoming available to customers. Related duties included final build testing, creation of release notes, archiving of the final build, uploading the build to the appropriate FTP site, and communicating the availability status to stakeholders. - Responsible for managing the IT and development labs- Launched an initiative to make use of virtual servers and consolidated more than 75 physical machines into 6 VMWare servers. This had obvious benefits for system management, temperature control, and rack space.- Conducted product training and demo classes for the executive, sales, support and marketing teams- Interview job candidates and make hiring recommendations- Creating and executing test cases- Manual black box feature testing- Verification and validation testing- Automated load testing- Reporting and tracking of software defects, seeing them through to completion- Reviewed product specifications and end user documentation for accuracy and presentation

Awards and Honors:- 1997 Employee of the Year- 2000 Employee of the YearManager of Software Testing, QA Engineer:See descriptions from nGenera entry above. Technical Support Engineer: - Supported users of a suite of online community building products (chat, message boards, etc.)- Methods of contact included telephone, email, chat sessions, message boards- Maintained internal and public facing FAQ and Knowledge Bases- Clientele ranged from end-users to system administrators of Fortune 500 enterprises- Conducted product training and demo classes for the executive, sales, support and marketing teams- Occasionally traveled to customer’s sites for advanced on-site troubleshooting, and relationship mending

Technical Support Engineer:- Assisted customers with installing, configuring, and successfully implementing their Internet clients- Typical duties included Windows and Macintosh troubleshooting, e-mail configuration, adding and removing customers from the user database, HTML assistance, and customer relations.

New Accounts / Authorizations Credit Representative- Processed retail credit card applications

Human Relations

Education record