Joseph Grace Email & Phone Number

Cincinnati, Oh, Us

Brentwood, Tn, Us

Lead the sales operation function and drive business growth. Responsible for developing and implementing strategies, processes, and systems to optimize sales effectiveness, enhance operational efficiency, and achieve revenue targets. Utilize CRM system to optimize sales processes, data management, and reporting. Provide strategic guidance and recommendations to senior leadership on sales operations initiatives, investments, and resource allocation. Develop new sales professionals to achieve their professional certification.

Chicago, Us

Manage a global $400M service product portfolio across nine regions and over 20 employees. Lead the commercial and service strategic initiatives, product pricing, operations, new offering development, and marketing. Create targeted growth programs and drive execution. Train teams on product positioning and value and measure the execution.• Created an arbitrage mitigation process and standardized pricing; lowered arbitrage by 80%, raised ASP 49%.• Led a campaign to win back market share in a highly competitive space; grew share by 6% (+$8M revenue). • Directed project team and developed a comprehensive guide (playbook), positioning, value & compatibility by SKU.

Chicago, Us

GLOBAL PRICING MANAGER MAR 2017 – JUN 2018Managed the pricing for a $5.0B global service business, with 5 employees, for existing and new product introductions. Design, develop, and implement pricing models, decision support tools, and opportunity analyses for 400K SKUs and over 1K service contract offerings.• Developed pricing model for high volume product line; improved ASP by 3.4%, $600K of immediate price impact.• Created tools to analyze price and profitability of service contracts; drove regional price updates, resulting in topline growth of over 3% year over year, while the overall market was contracting by 8%.• Designed a “lifecycle” pricing strategy to increase revenue capture throughout the product life by 19%.

Chicago, Us

Oversaw a $160M service portfolio within the US and Canada with 10 employees. Managed the lifecycle of service offerings, operations, service delivery, pricing, sales strategy, upstream and downstream marketing, and provided coaching to sales and service teams.• Achieved revenue growth of 7.7% and operating margin growth of 17% for product portfolio.• Grew contract capture rate by 53% and revenue by 47%|$2.8M across 3 targeted product lines. • Built a risk model | deal calculator for large deal “pooled” offerings, yielding $2.9M in annual contract growth.

Chicago, Us

Responsible for $550M service sales strategy and execution, and pricing in North America across all OnDemand sales channels. Manage pricing of 300K SKUs, 120 regional labor rates, and distribution channels. Develop billable service programs/offerings playbook and conduct periodic reviews with customers. Supervised a staff of 7 direct reports.• Designed a heuristic pricing model; delivered incremental revenue [$9.5M] and op margin [$8.2M] in the first year. Earned the Presidents Service Excellence Award for business impact.• Built ASP tool for direct customer sales team to improve and harmonize sale prices; led to 16% revenue growth. • Directed a brand awareness campaign that generated $1.3M of incremental sales in one quarter.

Chicago, Us

Accountable for the business operations and service delivery for a $240M service P&L across a multi-state region with a team of 6 service directors, 4 sales representatives, and 120 field engineers. Conducted quarterly reviews with customers. Served on the Regional Board of Directors. Ensured 100% regulatory compliance and safety.• Consistently led regional team to annual growth of over 4% revenue and 5% margin: top 10% of country YoY.• Drove down sales discounting 23% and increased sales volume by 4.2%; became a national best practice.• Created a quarterly non-contact revenue forecasting model that had an accuracy of 96% YoY.

Chicago, Us

Optimized the deployment of 2,400 field engineers across the US. Directed field managers on headcount, allocation, and development needs for their team, to raise customer responsiveness, decrease customer downtime, and reduce overtime. Ran the Service Performance Score (a Net Promoter Score system) customer loyalty program in the US.• Reduced overtime by 10% and improved customer response time by 15%; earned the Presidents Service Excellence Award for business impact. • Executed 20K customer surveys per year to assess customer loyalty and directed improvement programs. • Crafted a certification program for installation services project managers; identified as a company best practice.

Chicago, Us

Developed training programs and conducted training for field engineers that worked in nuclear medicine, computerized tomography, and positron emission tomography equipment. Supervised a team of 5 employees.• Designed e-learning, developed classroom-based training, and taught over 100+ field engineers and customers.• Built a training quality assurance program for the GE Healthcare Global Education Center. Designed over two-dozen classroom and computer-based learning training programs.

Twinsburg, Ohio, Us

Developed training programs and conducted training for field engineers that worked in nuclear medicine, Provided remote and onsite technical support to field engineers for system repair and handled numerous onsite service escalations.

Washington, Dc, Us

Served on the USS Michigan ballistic missile submarine, completing 12 deployments over five years. Held a Top-Secret clearance. Served as an instructor at Strategic Weapons “A” school in Groton, CT, teaching advanced electronics, mechanics, digital systems, numbering systems, and physics.

Engineering Management

Bachelor Of Science - Bs, Workforce Education And Development

Bachelor Of Science - Bs, Information Technology