Joseph Grace work email
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Joseph Grace personal email
I am an experienced Business Executive with over two decades of success in team leadership, solution innovation, customer excellence, and result-driven delivery. Known for strategic thinking, robust business acumen, and analytical prowess. Demonstrated expertise spans operations, sales, marketing, product management, pricing strategy, service optimization, and workforce enhancement.At Numotion, my leadership in the sales operations sphere has been instrumental in refining sales strategies and enhancing CRM systems to bolster operational efficiency and surpass revenue goals. The expertise I've honed over the years is evidenced by the successful development of new sales professionals and their subsequent certification achievements.With a clear focus on optimizing sales effectiveness, my approach integrates innovative processes and systems tailored to the dynamic healthcare sector. Our team's dedication to strategic guidance and execution has yielded significant business growth, reflecting our collective commitment to excellence and the persistent pursuit of breakthrough solutions in sales operations.
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Director Of Sales OperationsNumotion Jan 2022 - Aug 2024Brentwood, Tn, UsLead the sales operation function and drive business growth. Responsible for developing and implementing strategies, processes, and systems to optimize sales effectiveness, enhance operational efficiency, and achieve revenue targets. Utilize CRM system to optimize sales processes, data management, and reporting. Provide strategic guidance and recommendations to senior leadership on sales operations initiatives, investments, and resource allocation. Develop new sales professionals to achieve their professional certification. -
Global Product ManagerGe Healthcare Jun 2018 - Dec 2021Chicago, UsManage a global $400M service product portfolio across nine regions and over 20 employees. Lead the commercial and service strategic initiatives, product pricing, operations, new offering development, and marketing. Create targeted growth programs and drive execution. Train teams on product positioning and value and measure the execution.• Created an arbitrage mitigation process and standardized pricing; lowered arbitrage by 80%, raised ASP 49%.• Led a campaign to win back market share in a highly competitive space; grew share by 6% (+$8M revenue). • Directed project team and developed a comprehensive guide (playbook), positioning, value & compatibility by SKU. -
Global Services Pricing ManagerGe Healthcare Mar 2017 - Jun 2018Chicago, UsGLOBAL PRICING MANAGER MAR 2017 – JUN 2018Managed the pricing for a $5.0B global service business, with 5 employees, for existing and new product introductions. Design, develop, and implement pricing models, decision support tools, and opportunity analyses for 400K SKUs and over 1K service contract offerings.• Developed pricing model for high volume product line; improved ASP by 3.4%, $600K of immediate price impact.• Created tools to analyze price and profitability of service contracts; drove regional price updates, resulting in topline growth of over 3% year over year, while the overall market was contracting by 8%.• Designed a “lifecycle” pricing strategy to increase revenue capture throughout the product life by 19%.
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Director Of Product ManagementGe Healthcare Jun 2015 - Mar 2017Chicago, UsOversaw a $160M service portfolio within the US and Canada with 10 employees. Managed the lifecycle of service offerings, operations, service delivery, pricing, sales strategy, upstream and downstream marketing, and provided coaching to sales and service teams.• Achieved revenue growth of 7.7% and operating margin growth of 17% for product portfolio.• Grew contract capture rate by 53% and revenue by 47%|$2.8M across 3 targeted product lines. • Built a risk model | deal calculator for large deal “pooled” offerings, yielding $2.9M in annual contract growth.
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Commercial ManagerGe Healthcare Jul 2011 - Jun 2015Chicago, UsResponsible for $550M service sales strategy and execution, and pricing in North America across all OnDemand sales channels. Manage pricing of 300K SKUs, 120 regional labor rates, and distribution channels. Develop billable service programs/offerings playbook and conduct periodic reviews with customers. Supervised a staff of 7 direct reports.• Designed a heuristic pricing model; delivered incremental revenue [$9.5M] and op margin [$8.2M] in the first year. Earned the Presidents Service Excellence Award for business impact.• Built ASP tool for direct customer sales team to improve and harmonize sale prices; led to 16% revenue growth. • Directed a brand awareness campaign that generated $1.3M of incremental sales in one quarter.
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Regional Operations ManagerGe Healthcare Dec 2007 - Jul 2011Chicago, UsAccountable for the business operations and service delivery for a $240M service P&L across a multi-state region with a team of 6 service directors, 4 sales representatives, and 120 field engineers. Conducted quarterly reviews with customers. Served on the Regional Board of Directors. Ensured 100% regulatory compliance and safety.• Consistently led regional team to annual growth of over 4% revenue and 5% margin: top 10% of country YoY.• Drove down sales discounting 23% and increased sales volume by 4.2%; became a national best practice.• Created a quarterly non-contact revenue forecasting model that had an accuracy of 96% YoY.
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Manpower & Customer Loyalty LeaderGe Healthcare May 2005 - Dec 2007Chicago, UsOptimized the deployment of 2,400 field engineers across the US. Directed field managers on headcount, allocation, and development needs for their team, to raise customer responsiveness, decrease customer downtime, and reduce overtime. Ran the Service Performance Score (a Net Promoter Score system) customer loyalty program in the US.• Reduced overtime by 10% and improved customer response time by 15%; earned the Presidents Service Excellence Award for business impact. • Executed 20K customer surveys per year to assess customer loyalty and directed improvement programs. • Crafted a certification program for installation services project managers; identified as a company best practice.
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Instructional DesignerGe Healthcare Jan 2002 - May 2005Chicago, UsDeveloped training programs and conducted training for field engineers that worked in nuclear medicine, computerized tomography, and positron emission tomography equipment. Supervised a team of 5 employees.• Designed e-learning, developed classroom-based training, and taught over 100+ field engineers and customers.• Built a training quality assurance program for the GE Healthcare Global Education Center. Designed over two-dozen classroom and computer-based learning training programs.
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Instructor & Technical SupportSmv America / Sopha Medical Systems Oct 2000 - Jan 2002Twinsburg, Ohio, UsDeveloped training programs and conducted training for field engineers that worked in nuclear medicine, Provided remote and onsite technical support to field engineers for system repair and handled numerous onsite service escalations. -
Missile Technician And InstructorUs Navy Aug 1991 - Dec 2000Washington, Dc, UsServed on the USS Michigan ballistic missile submarine, completing 12 deployments over five years. Held a Top-Secret clearance. Served as an instructor at Strategic Weapons “A” school in Groton, CT, teaching advanced electronics, mechanics, digital systems, numbering systems, and physics.
Joseph Grace Education Details
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Milwaukee School Of EngineeringEngineering Management -
Southern Illinios University, CarbondaleWorkforce Education And Development
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University Of PhoenixInformation Technology
Frequently Asked Questions about Joseph Grace
What is Joseph Grace's role at the current company?
Joseph Grace's current role is Director of Sales Operations.
What is Joseph Grace's email address?
Joseph Grace's email address is jo****@****ion.com
What schools did Joseph Grace attend?
Joseph Grace attended Milwaukee School Of Engineering, Southern Illinios University, Carbondale, University Of Phoenix.
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