Joe Gullo Email & Phone Number

Tampa/St. Petersburg, Florida Area

I appreciate the opportunity and confidence provided by Pomeroy for an opportunity to advance to a Level 2 position. I'll be expanding my role in providing tech support for several clients, from Point of Sale Support to Active Directory and Networking as well as assuming leadership responsibilities within Pomeroy. Everyone has been great to work with. A.

Tampa, FL

I'm currently loving my position with Pomeroy as a L1 Technical Analyst. Supporting four clients with unique requirements, including Active Directory Account management, support for Xerox Print devices and supporting Point of Sale systems for a national restaurant chain with nearly 500 locations, as well as network connectivity for telecommuters.

Most recently provided remote support to mortgage industry users. Very strong customer service skills, dedicated to delivery technical resolutions in an efficient, professional and friendly manner. Subject matter expert with Encompass loan origination software and Velocify, as well as Microsoft Windows 7 through 10 as well as Microsoft Office including.

Brandon, FL

Provided remote support to mortgage industry users. Very strong background with Encompass loan origination software, as well as Microsoft Windows and Microsoft Office including Office 365. Provided assistance with (but not limited to) software applications such as, Adobe Pro and Reader, local and network printing, mobile connectivity. Also, contributed.

Brandon, FL

Provided remote support to mortgage industry users. Very strong background with Encompass loan origination software, as well as Microsoft Windows and Microsoft Office including Office 365. Provided assistance with (but not limited to) software applications such as, Adobe Pro and Reader, local and network printing, mobile connectivity, VOIP phone and user.

Clearwater, FL

Assisted Verifone Tier 1 techs, Verifone Authorized Service Companies and end users resolve issues with Veifone Point of Sale cash registers, card readers and fuel dispensing equipment. Supported serial and ethernet connections. Provided support via verbal communications over the phone, written via fax, and or via remote connections.

Helped launch Dell Small Business Division Helpdesk Helped launch Dell Helpdesk expansion for Commercial Business customers Managed teams of 25 -30 helpdesk professionals Helped the teams maintain performance standards as established by Dell in areas of Resolution per Call, Average Call Handle Time and Parts shipped per Resolution. Daily duties included.