Joe Joyner Email & Phone Number

Frisco, Tx, Us

Dallas, Texas, United States

- Oversee complex change programs, including enterprise-wide transformational programs- Manage cross-functional teams to contribute to the development of impact analyses for highly complex programs to establish the complexity of the change- Lead project teams comprised of both communications and training resources, ensuring the successful execution of the end-to-end change strategy- Proactively identify and develop improvements to the enablement and change management strategies & methodologies - Work closely with project teams and business partners across the company on learning and change programs, establishing a trusted advisor relationship, and educating them about the value of change management- Deliver executive presentations and lead the resolution of risks and issues relating to the change management work

Addison, Tx

- Delivered value to clients through consulting by building solid stakeholder relationships with clients and others and aligning them to achieve client goals- Designed effective organizational change, learning, organizational design, communication, and talent management programs to drive business results- Conducted readiness assessments, evaluated results, and presented findings in a logical and easy to understand manner- Evaluated benefits and risks of a solution’s feasibility and functionality- Created and managed measurement systems to track adoption, utilization, and proficiency of individual changes- Identified resistance and performance gaps, and work to develop and implement corrective actions

Plano, Tx

- Provided targeted HR support for 200+ executive, mid-level, and frontline managers- Created annual strategic plans in partnership with HR stakeholders to drive enterprise priorities- Leveraged HR data to accelerate progress on key strategic priorities such as organizational health, diversity, and talent management; increased manager survey results by 21% - Provided ongoing coaching and support to managers through via monthly coaching and skill-building sessions

Plano, Tx

- Managed operations, portfolio tools, and reporting for the Delivery organization with 88,925 delivery hrs and 6,603 sessions supporting over 124,000 learners- Reduced travel cost by $140,000 from 2016 (38% YOY) by implementing strategic location decisioning and interactive mapping- Implemented change management initiatives across Learning and Leadership Development teams including new technology, financial transparency, and capacity management- Produced client-centric reporting to identify key trends for executive leaders- Simplified vendor delivery calendar by ensuring 100% billing accuracy, mitigating operational risk, and reducing file size by 41%- Created Instructor Readiness Tool to analyze KPI trending to improve performance

Plano, Tx

- Managed Tech & Ops training team of 10 Instructors, 1 Coordinator, and 1 Analyst- Consulted with business leaders and stakeholders on design, development, implementation, and evaluation of learning needs- Created and executed improvement plans to maintain an average of 95.8% for L1 scores- Partnered with project teams and peers to increase organization’s seat utilization by 21% - Created measurement system to reduce content preparation for Instructors by 44%- Developed analytics and measurement reporting system to identify performance gaps

Plano, Tx

Learning Consultant – Global Learning / Centralized Sales- Consulted with LOB executives to evaluate and address learning needs- Designed training materials reflecting updated procedures/regulatory requirements - Executed the training plan for Centralized Sales new hires- Established measurement criteria to evaluate effectiveness of the training program- Developed 14 advanced role-play scenarios used for training new hiresSr. Instructor – Global Learning / Centralized Sales- Recognized SME on mortgage sales, technology, and banking fundamentals- Mentored new facilitators to enhance delivery and improve engagement - Led role-play call simulations to improve conversation flow and sales conversion- Managed content edits pertaining to operational changes for multiple channels

Chandler, Az

- Managed an outbound sales team consisting of 22 mortgage originators- Implemented performance management routines to drive superior results- Observed and mentored team to improve performance and increase production- Consulted with lead generation team to ensure higher conversion rates- Partnered with fulfillment team to ensure quality monitoring of loan applications

Plano, Tx

- Maintained a conversion rate over 20% (double the division average)- Trained and mentored new hires on products and sales techniques- 2006 Sales Conversion Award- 2005 Sales Excellence Winner for superior sales results

Bachelor Of Science, Business Administration

Education record