Joe Knapp, Icp-Ent, Icp-Acc, Csm, Cspo Email & Phone Number

Ellington, MO, US

Dayton, Ohio, United States

Columbus, Ohio, United States

Bread Financial is a tech-forward financial services company that offers simple, personalized payment, lending, and saving solutions.- Revell IT took over and revamped a stalled transformation started by another consulting company. - Focusing on employee development, facilitated engaging, educational individual and team coaching on industry best.

Seattle, Washington, United States

Equinix is the world’s digital infrastructure company, interconnecting industry-leading organizations across infrastructure, applications, and services.- Provided Agile subject matter expertise to the IT PMO, analyzing operations and identifying areas of opportunity. Key projects & accomplishments include:- Designed and launched a new operating model..

Centerville, Utah, United States

Rego Consulting provides project and portfolio management (PPM), work management, and Agile solutions, services, and training.- Trusted advisor to clients, planning and executing Agile transformations in line with expectations, ensuring customer satisfaction.- Provided Agile training and mentorship to all levels of the organization, enhancing capabilities.

New York, United States

JPMorgan Chase is a leader in investment banking, financial services, commercial banking, financial transaction processing, and asset management.- Accountable for implementing a pilot Agile program for the Wholesale Payments organization.- Developed new processes and stood up new delivery teams, ensuring alignment with client’s strategic vision.Key.

St Louis, Missouri, United States

Bayer Crop Science develops innovative, best-in-class solutions in seeds as well as chemical and biological crop protection. - Trained high-performing teams to provide quality software sustainably, ensuring stakeholder satisfaction.- Coached teams on Agile working methods, instilling principles that allowed teams to plan better and meet delivery goals.Key.

Cleveland, Ohio, United States

The Sherwin-Williams Company is a global leader in manufacturing, developing, distributing, and selling paint, coatings, and related products.- Led and inspired Scrum and Kanban teams dedicated to creating and maintaining nationwide paint matching and mixing systems.- Facilitated all Agile events, from daily Scrums and sprint/release planning and reviews.

Rocky River, Ohio, United States

The Refinery is a tech consulting agency that develops custom software and applications, as well as integrates systems for the healthcare and manufacturing industries.- Managed and mentored Agile teams, providing ongoing coaching and guidance on Scrum principles.- Partnered with Sales and clients to understand desired outcomes, define project scope and.

Dayton, Ohio, United States

One Call Now (by OnSolve) acquired US Netcom and is a critical communications platform for broadcasting mass messages and communicating with staff.- SME on SaaS telecom systems, directing and motivating a team of Engineers, UI/UX experts, and outside consultants to create and release new products and features. - Gathered and analyzed market requirements.

Dayton, Ohio, United States

- Owned the day-to-day activities of the Sales/System Engineering staff.- Supported Sales team with remote and on-site product demonstrations.- Main point of contact for VIP clients, gathering feedback and user requirements, translating them into technical specifications for systems integrations and custom product development.- Responsible for pre- and.

- Responsible for ensuring client satisfaction and account retention by closely managing key accounts.- Worked with sales reps to help grow share of automated notification opportunities.- Responsible for a team of sales reps, marketing activities, Bids, presentations, and partner/vendor management.- Attended trade shows and worked closely with senior.

- Led technical support and shipping/receiving departments.- Launched a new hosted messaging service and co-location facility along with 24x7 support center.- Assisted sales with technical RFP responses and presentations.- Developed training programs for staff and clients.- Developed a tiered support program to generate a new revenue stream.- Responsible.

- Responsible for implementation, training, and support of CPE (customer premise) and SaaS (Software-as-a-Service) telecom solutions.- Developed IVR (Interactive Voice Response), web, and distributed applications for telephony products using VBScript, JavaScript, Visual Basic, web services, and proprietary development tools.- Developed data integration.

B Co. 1/502 INF, Ft. Campbell, KY

• Demonstrated discipline, leadership, and resolve in a variety of roles.
• Worked with crew-served indirect fire weapon systems.
• Graduated Air Assault School
• Completed Unit Armorer course
• Served with integrity and honorably discharged.

Ms, Information Technology Management

Bs, Technical Management

Aa, General Studies