Benbria's Loop omni-channel customer engagement platform can connect multiple messaging channels to a unified team inbox as well as measure the customer experience across multiple touchpoints, in real-time. This unique ability to unify messaging and measurement channels allows brands to communicate with customers on their preferred medium as well as measure and recover those at-risk, in the moment. Loop greatly increases overall customer engagement, improves loyalty, and provides a more proactive solution for mitigating negative sentiment which can influence social and review site performance, as well as overall net promoter scores.

After merging with the GoToMeeting division of Citrix, LogMeIn is now one of the 10 largest SaaS companies in the world.Simplifying how people interact with each other and the world around them to drive meaningful insight, deeper relationships and better outcomes for all has helped LogMeIn grow to become one of the world’s top 10 SaaS companies with a leadership position in every one of our markets.

• Effectively manage strategic relationships for large universities and state agencies• Engage in C-Level presentations including ROI analysis• Strategic planning and execution of market penetration into traditional and non-traditional education verticals

• Leader in B2B Sales of Citrix Online SaaS Solutions including, GoToMeeting, GoToWebinar, GoToTraining, GoToAssist, GoToMyPC.• Consistently surpass all revenue targets and sales goals (108% average), obtaining a top 10% performance rating and President’s Club for 4 years running.• Fostered record-breaking sales numbers to become the #1 Sales Representative in 2006 through 2008 for the Phoenix office.• Perform daily online web demos of products and services for new account acquisition of small and medium sized businesses of various industries.• Execute strategic initiatives to cross-sell new products to existing client base for account expansion.• Proven ability to sell Citrix Online services to C-level customers by communicating technical cloud IT product information in an easy to understand and consultative manner.• Unfailingly find ways to outsell direct competitors by being technically advanced on practical application use, offering a more personalized service and a clear focus on business users and the way they work. • Identify, pursue, and close opportunities consistent with account strategies to drive the sales cycle and achieve successful and profitable results on a daily basis.

• Directly responsible for $8 million in gross revenue, with marginal contributions in excess of $2 million for the convenience and gas (CNG) division throughout the Phoenix valley.• Received multiple awards based on sales goals, customer service, commitment, and reliability.• Increased account base by 20% in 2004 and grew territory volume by at least 12% annually.• Demonstrated knowledge of large/enterprise account sales techniques and processes including the ability to understand customer needs, overcome objections, and successfully negotiate the implementation and execution of new product lines through sales presentations.• Outside sales and cold calling on potential new customers and previously established clientele within assigned region to set face-to-face meetings to expand and upsell the product portfolio.• Fielded inbound calls from customers within assigned region, responding to RFPs for new retail establishment package offers.• Intense pipeline management, relentlessly “putting out fires” by providing 24/7 customer service as the primary contact for all non-technical support issues in escalation.• Proven ability to manage long, complex sales cycles from beginning to end with highly strategic planning and complex problem resolutions for product expansion requirements.

• Supervised up to 30 Merchandisers with a $1M labor budget; interviewed, hired, terminated, conducted employee reviews, and trained.• Provided cost control analysis and delivered a CPU and whole dollar annual savings of $100k, allowing an immense impact to the bottom-line due to tight profit margins.• Received promotion to join the sales team after mastering the operational aspects of the business in a sink or swim, fast-paced environment.