Joe Kroll Email & Phone Number

Spearhead transformative strategic initiatives to elevate organizational performance, cultivate a high-performance culture, and foster seamless collaboration across global teams, resulting in measurable improvements in operational efficiency and employee satisfaction.Drive financial performance by overseeing budget management, resource allocation, and cost.

Indiana, United States

Led a $140MM field service organization, driving P&L performance, optimizing staffing strategies, and overseeing performance management, PMO, and service delivery across multiple regions, resulting in significant improvements in service efficiency, cost reduction, and overall profitability.Designed and implemented a comprehensive corporate leadership.

Indianapolis, Indiana Area

Orchestrated the successful turnaround of a $12M acquisition project, transforming it from near failure to profitability within six months by restoring customer confidence, improving operational workflows, and enhancing the company’s reputation with key national clients, contributing to a 25% increase in customer retention.

Directed complex deployment and installation services teams for a $65M region across five states (IN, IL, OH, IA, LA), optimizing operational workflows, improving service delivery efficiency, and achieving a 20% increase in overall project completion rates while maintaining high-quality standards.Restructured the call center operation, implementing process.

Managed and developed a diverse regional leadership team, driving operational excellence across sales, training, inventory, and customer service functions, resulting in a 15% improvement in team performance metrics and a 10% increase in regional sales revenue.

Indianapolis, Indiana Area

Developed and launched a high-impact internal leadership development program, driving a 30% increase in internal management promotions within the first year, strengthening the leadership pipeline, and significantly reducing external hiring costs.Re-engineered the Manager in Training (MIT) program, reducing training costs by 50% while accelerating.

Indianapolis, Indiana Area

Led the establishment of a company-wide culture focused on people development, positioning it as the core competitive advantage, resulting in a 99% satisfaction rate among trainees and a measurable increase in leadership retention and employee engagementProvided continuous support to leadership teams across 9 regional locations, including General Managers.

Developed and delivered high-impact leadership development courses that significantly increased leadership effectiveness across multiple competencies, including motivation, coaching, employee relations, situational management, operational excellence, and customer service, driving a 25% improvement in leadership performance scores.Achieved a 99% trainee.

Responsibile for overseeing all day-to-day activities of Indianapolis' $15M a year Market. Responsibile for operations, training, safety, warehouse, tracking, and human resources.Led the Indianapolis Leadership Team, which consisted of 14 supervisors, and 5 departmant managers.Ensured compliance and financial viability..

Directed all programs regarding employee relations, health, and welfare of the staff. Served as a resource for new employees, counseling staff from executive levels to entry-level personnel. Designed and presented management-training programs ranging from first-line supervisors to senior management teams to facilitate understanding of employment relations.

Provided strategic direction to all business unit departments including operations, human resources, accounting, and administration clerical, through training, coaching and team development. Successfully aligned business objectives and financial growth with performance improvement and customer satisfaction.

Mba, Business Administration

B.S., Sports Management

Activities and Societies: College Basketball Team,