Joe Kroll Email & Phone Number

Spearhead transformative strategic initiatives to elevate organizational performance, cultivate a high-performance culture, and foster seamless collaboration across global teams, resulting in measurable improvements in operational efficiency and employee satisfaction.Drive financial performance by overseeing budget management, resource allocation, and cost optimization strategies, ensuring consistent financial stability, profitability, and the efficient use of resources across global operations.Lead and inspire cross-functional teams, focusing on accelerated professional development, enhancing employee engagement, and driving productivity improvements that directly contribute to revenue growth and organizational success.

Indiana, United States

Led a $140MM field service organization, driving P&L performance, optimizing staffing strategies, and overseeing performance management, PMO, and service delivery across multiple regions, resulting in significant improvements in service efficiency, cost reduction, and overall profitability.Designed and implemented a comprehensive corporate leadership development program, boosting organizational capability in communication, change management, team building, and coaching, leading to a 30% increase in internal leadership promotions and a measurable improvement in employee engagement and productivity across all departments.

Indianapolis, Indiana Area

Orchestrated the successful turnaround of a $12M acquisition project, transforming it from near failure to profitability within six months by restoring customer confidence, improving operational workflows, and enhancing the company’s reputation with key national clients, contributing to a 25% increase in customer retention.

Directed complex deployment and installation services teams for a $65M region across five states (IN, IL, OH, IA, LA), optimizing operational workflows, improving service delivery efficiency, and achieving a 20% increase in overall project completion rates while maintaining high-quality standards.Restructured the call center operation, implementing process improvements and efficiency initiatives that resulted in $300K in annual savings, significantly reducing overhead costs and enhancing customer service response times.Led a high-stakes deployment program for a major U.S. cell phone carrier, delivering the project under tight deadlines while achieving an impressive 65% gross margin, demonstrating the ability to balance operational speed with profitability and client satisfaction.

Managed and developed a diverse regional leadership team, driving operational excellence across sales, training, inventory, and customer service functions, resulting in a 15% improvement in team performance metrics and a 10% increase in regional sales revenue.

Indianapolis, Indiana Area

Developed and launched a high-impact internal leadership development program, driving a 30% increase in internal management promotions within the first year, strengthening the leadership pipeline, and significantly reducing external hiring costs.Re-engineered the Manager in Training (MIT) program, reducing training costs by 50% while accelerating time-to-productivity for new managers, resulting in a 25% improvement in new manager effectiveness and faster integration into leadership roles.Drove a dramatic reduction in new manager turnover from 70% to 35% by implementing advanced recruitment strategies, including behavioral-based interviewing and leadership assessments, ensuring a stronger cultural and performance fit and improving long-term retention.

Indianapolis, Indiana Area

Led the establishment of a company-wide culture focused on people development, positioning it as the core competitive advantage, resulting in a 99% satisfaction rate among trainees and a measurable increase in leadership retention and employee engagementProvided continuous support to leadership teams across 9 regional locations, including General Managers, Operations Managers, and Supervisors, ensuring alignment with organizational goals, enhancing leadership capabilities, and driving consistent improvements in team performance and operational efficiency.Created and implemented strategic programs to engage and retain management and field personnel, improving employee retention rates by 15% through targeted leadership development and career progression initiatives.Charged with the development, collaboration, and administration of all leadership and management training programs, ensuring that leadership qualification requirements, training, and mentoring programs were in place to improve morale, increase leadership effectiveness, and reduce turnover across management levels.

Developed and delivered high-impact leadership development courses that significantly increased leadership effectiveness across multiple competencies, including motivation, coaching, employee relations, situational management, operational excellence, and customer service, driving a 25% improvement in leadership performance scores.Achieved a 99% trainee satisfaction score for Leadership Foundations Courses, reflecting the high-quality, impactful training programs delivered, which resulted in improved leadership capabilities and stronger team cohesion across the organization.Led leadership surveys and performance audits, providing personalized coaching for supervisors and managers, driving continuous improvement and operational excellence while fostering a positive and productive work environment.

Responsibile for overseeing all day-to-day activities of Indianapolis' $15M a year Market. Responsibile for operations, training, safety, warehouse, tracking, and human resources.Led the Indianapolis Leadership Team, which consisted of 14 supervisors, and 5 departmant managers.Ensured compliance and financial viability. .

Directed all programs regarding employee relations, health, and welfare of the staff. Served as a resource for new employees, counseling staff from executive levels to entry-level personnel. Designed and presented management-training programs ranging from first-line supervisors to senior management teams to facilitate understanding of employment relations, diversity issues, employment law, recruiting, and organizational development; program functioned as cornerstone for, employee retention and increased employee moral.

Provided strategic direction to all business unit departments including operations, human resources, accounting, and administration clerical, through training, coaching and team development. Successfully aligned business objectives and financial growth with performance improvement and customer satisfaction.

Mba, Business Administration

B.S., Sports Management

Activities and Societies: College Basketball Team,