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Joe Kugler Email & Phone Number

Customer Support | Knowledge Management | Customer Experience | Digital Transformation at CentralSquare Technologies
Location: Greater Minneapolis-St. Paul Area, United States, United States 7 work roles 2 schools
1 work email found @centralsquare.com 5 phones found area 415, 650, 512, 866, and 408 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 5 phones

Work email j****@centralsquare.com
Direct phone (415) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
CentralSquare Technologies
Role
Customer Support | Knowledge Management | Customer Experience | Digital Transformation
Location
Greater Minneapolis-St. Paul Area, United States, United States
Company size
1098 employees

Who is Joe Kugler? Overview

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Quick answer

Joe Kugler is listed as Customer Support | Knowledge Management | Customer Experience | Digital Transformation at CentralSquare Technologies, a company with 1098 employees, based in Greater Minneapolis-St. Paul Area, United States, United States. AeroLeads shows a work email signal at centralsquare.com, phone signal with area code 415, 650, 512, 866, 408, and a matched LinkedIn profile for Joe Kugler.

Joe Kugler previously worked as Director of Knowledge & Scalability at Centralsquare Technologies and Senior Manager, Knowledge Management & Self-Help Customer Experience at Veritas Technologies Llc. Joe Kugler holds Master Of Business Administration, Strategy from University Of Minnesota - Carlson School Of Management.

Company email context

Email format at CentralSquare Technologies

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{first}.{last}@centralsquare.com
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AeroLeads found 1 current-domain work email signal for Joe Kugler. Compare company email patterns before reaching out.

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Profile bio

About Joe Kugler

Passionate customer support leader with a proven track record of driving organizational efficiency and enhancing customer experiences. Experienced in leveraging technology and innovative strategies to optimize support operations and foster employee engagement.With extensive experience in roles such as Customer Support Director, Senior Manager of Support Experience & Knowledge Management, and Director of Knowledge Management & Self-Help, I specialize in delivering exceptional support solutions that prioritize efficiency and scalability while harnessing the latest advancements in AI and ML technologies.Equipped with an MBA and a Bachelor's in Computer Science, along with certifications in Scrum Product Ownership and Knowledge Centered Service (KCS) Fundamentals, I bring a unique blend of business acumen and technical expertise to every project.Let's connect to explore opportunities for collaboration or discuss how I can contribute to your organization's success.

Listed skills include Enterprise Software, Management, Leadership, Saas, and 46 others.

Current workplace

Joe Kugler's current company

Company context helps verify the profile and gives searchers a useful next step.

CentralSquare Technologies
Centralsquare Technologies
Customer Support | Knowledge Management | Customer Experience | Digital Transformation
Saint Paul, MN, US
Website
centralsquare.com
Employees
1098
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Company profile
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7 roles · 27 years

Joe Kugler work experience

A career timeline built from the work history available for this profile.

Director Of Knowledge & Scalability

Current
Centralsquare Technologies

Lake Mary, Florida, US

I led a project to build a better customer portal while at the same time deploying knowledge management practices within customer support to build better content, based upon the principles of Knowledge Centered Service (KCS). The work we did enhanced post-sales support productivity, increasing self-service sessions by 80% and reducing case resolution times.

Nov 2020 - Present

Senior Manager, Knowledge Management & Self-Help Customer Experience

Veritas Technologies Llc

Santa Clara, California, US

I led the research and CX design effort of a new online support site, combining knowledge base, documentation, community, and software downloads to deliver an effective self-help customer experience, while also implementing and deploying Knowledge Centered Service (KCS) across WW Support team. Together we won the 2019 Top Support Site competition.

2015 - 2020 ~5 yrs

Director | Self-Help | Web Support

Cadence Design Systems

San Jose, California, US

I led a global team in design and deployment of new customer support portal focused on search & delivery of self-help content, including articles, white papers, and videos. Together we doubled the customer self-help success rate by redefining the portal use model and tuning search engine behavior to leverage new content standards. We also increased the.

2009 - 2015 ~6 yrs

Director | Global Knowledge Management

Cadence Design Systems

San Jose, California, US

Directed the transition of the Global Customer Support organization to Knowledge Centered Support processes, as defined by the Consortium for Service Innovation. Drove increased productivity across the worldwide Customer Support organization through application of Lean process measurements and methodologies.

2006 - 2015 ~9 yrs

Director | Global Customer Support

Cadence Design Systems

San Jose, California, US

Hired/retained/developed/integrated a geographically distributed team of customer support engineers, including offshore team in India. Coordinated actions of team members within team, and across organizations. Conducted strategic planning and application of people and resources. Managed team performance, identified problem areas, and implemented corrective.

1999 - 2015 ~16 yrs

Application Engineer (Various)

Cadence Design Systems

San Jose, California, US

  • A wealth of experience in various AE roles relating to sales & support of Digital Implementation EDA software, including Sales AE, Corporate AE, Field AE, and Support AE.
  • Consistently exceeded quota.
May 1989 - Jan 1999
Team & coworkers

Colleagues at CentralSquare Technologies

Other employees you can reach at centralsquare.com. View company contacts for 1098 employees →

NS Nathan Sill Nathan Sill Colleague at Centralsquare Technologies Caldwell, Idaho, United States, United States View → MB Mark Baranowski Mark Baranowski Colleague at Centralsquare Technologies Greater Boston, United States View → AM Aigerim Myrza Aigerim Myrza Colleague at Centralsquare Technologies Chicago, Illinois, United States, United States View → TN Tyler Nance Tyler Nance Colleague at Centralsquare Technologies Conroe, Texas, United States, United States View → AB Adam Barnes Adam Barnes Colleague at Centralsquare Technologies United States, United States View → YZ Ye Zhou Ye Zhou Colleague at Centralsquare Technologies Greater Orlando, United States View → PR Paula Rockwell Paula Rockwell Colleague at Centralsquare Technologies Peoria, Illinois, United States, United States View → JC Justtin Cortes Justtin Cortes Colleague at Centralsquare Technologies Orlando, Florida, United States, United States View → JS Jack Skelton-Miller Jack Skelton-Miller Colleague at Centralsquare Technologies Naperville, Illinois, United States, United States View → MD Melissa Danek Melissa Danek Colleague at Centralsquare Technologies Maitland, Florida, United States, United States View →
2 education records

Joe Kugler education

Master Of Business Administration, Strategy

University Of Minnesota - Carlson School Of Management

Bachelor Of Computer Science

University Of Minnesota
FAQ

Frequently asked questions about Joe Kugler

Quick answers generated from the profile data available on this page.

What company does Joe Kugler work for?

Joe Kugler works for CentralSquare Technologies.

What is Joe Kugler's role at CentralSquare Technologies?

Joe Kugler is listed as Customer Support | Knowledge Management | Customer Experience | Digital Transformation at CentralSquare Technologies.

What is Joe Kugler's email address?

AeroLeads has found 1 work email signal at @centralsquare.com for Joe Kugler at CentralSquare Technologies.

What is Joe Kugler's phone number?

AeroLeads has found 5 phone signal(s) with area code 415, 650, 512, 866, 408 for Joe Kugler at CentralSquare Technologies.

Where is Joe Kugler based?

Joe Kugler is based in Greater Minneapolis-St. Paul Area, United States, United States while working with CentralSquare Technologies.

What companies has Joe Kugler worked for?

Joe Kugler has worked for Centralsquare Technologies, Veritas Technologies Llc, and Cadence Design Systems.

Who are Joe Kugler's colleagues at CentralSquare Technologies?

Joe Kugler's colleagues at CentralSquare Technologies include Nathan Sill, Mark Baranowski, Aigerim Myrza, Tyler Nance, and Adam Barnes.

How can I contact Joe Kugler?

You can use AeroLeads to view verified contact signals for Joe Kugler at CentralSquare Technologies, including work email, phone, and LinkedIn data when available.

What schools did Joe Kugler attend?

Joe Kugler holds Master Of Business Administration, Strategy from University Of Minnesota - Carlson School Of Management.

What skills is Joe Kugler known for?

Joe Kugler is listed with skills including Enterprise Software, Management, Leadership, Saas, Crm, Program Management, Cross Functional Team Leadership, and Sales Operations.

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