$60 million dollar multi-disciplinary law firm that offers litigation, legal counseling, and business transactional servicesManager, IT InfrastructureOversee day to day support & management of the Firm's applications and infrastructure (Server Administration, Networking, Database Management, Data Security, Regional Office Networks & availability of all mission critical systems). Provide top level support to Help Desk, Developers and Infrastructure technicians. Improve performance of… Show more $60 million dollar multi-disciplinary law firm that offers litigation, legal counseling, and business transactional servicesManager, IT InfrastructureOversee day to day support & management of the Firm's applications and infrastructure (Server Administration, Networking, Database Management, Data Security, Regional Office Networks & availability of all mission critical systems). Provide top level support to Help Desk, Developers and Infrastructure technicians. Improve performance of the Firm's systems and networks. Identify, evaluate & test new technologies for the Firm.Improved the ability to recover dataPlanned and implemented wireless network throughout all officesPlanned and implemented a environmental monitoring system for Data Center and regional officesResearched, planned, coordinated and implemented IT infrastructure for new regional officeCoordinated all maintenance outagesManage and mentor direct reportsResponsible for the management and support of the Firm's many MS-SQL databasesResponsible for the management and support of 75+ serversRecommended and implemented new NetApp SAN utilizing iSCSI to lower downtimeResponsible for the management and support of Nortel switches throughout the Firm's networkResponsible for the management and support the Firm's Exchange environmentResponsible for the management and support of the Firm's primary and regional office Data CentersRecommended and implemented new Nortel core switches and DMZ switches to improve performance and provide redundancyImproved cooling and reduced power consumption in primary Data CenterRecommended and implemented IP KVM solution for local and regional serversRecommended and implemented changes to MS Exchange, MS-SQL, Interwoven Filesite and users' home directories to improve the overall user experienceManage desktop refresh of OS, applications and hardware throughout the FirmRecommended and implemented improved WAN connections to regional offices Show less

2005 to 2008$1.3 billion dollar managed services company with 20,000 employees worldwide; Participates in and/or leads IT needs assessments with internal and external customers. Ensure timely and accurate processing and communication of customer requests and specifications. Resolve customer issues in a timely and professional manner. Works with Corporate IT to identify service constraints and assists in developing creative solutions to meet customer needs. Conduct ongoing analysis of… Show more 2005 to 2008$1.3 billion dollar managed services company with 20,000 employees worldwide; Participates in and/or leads IT needs assessments with internal and external customers. Ensure timely and accurate processing and communication of customer requests and specifications. Resolve customer issues in a timely and professional manner. Works with Corporate IT to identify service constraints and assists in developing creative solutions to meet customer needs. Conduct ongoing analysis of statistical data of support requests. Make recommendations and implements corrective action plans, including developing departmental policies and procedures, in order to provide the optimum level of customer support and departmental productivity. Deployed Call Pilot Desktop Manager to all corporate employeesCreated instructional and support documentation for Call Pilot Desktop ManagerImplement Dell OpenManage server for monitoring Dell Power Edge serversResearch and implement new monitoring and management solutions (MOM 2003 & SMS 2003)Coordinator for Summer Outage weekendResearch and recommend new network monitoring solutionResearch and recommend new password management solutionResolve remote access issues to client and server systemsDocument DR Procedure and instructions for corporate and remote Exchange serversResolve issue with Data Protector systems and initiate a backup networkResolve issue with notifications from backup systems and recovery solution systemStarted support of new HP Fibre Channel SAN; $1 billion dollar international professional services company with more than 3,500 employees Show less

Consultant, as neededCreated more secure and fault tolerant IT environment. Resolved DNS and AD issues. Resolved routing and wireless network issues. Provided recovery from spyware, adware, malware and viruses. Provide technical guidance, documentation and support.Numerous Residential Clients; NJ and PAProvide technical guidance and SOHO support.Resolve and eradicate spyware, adware, malware and virus outbreaks.Provide hardware and software support.

Client/Server EngineerManage projects through all phases from initiation to implementation, preparing and delivering technical documentation. Process change requests from field personnel and resolve issues escalated from network operations center (NOC). Create and administer password policy for SOX compliance.Developed and deployed process for ordering and building of serversDesigned and implemented infrastructure for D&B eRAM deploymentDevised template and procedure for current… Show more Client/Server EngineerManage projects through all phases from initiation to implementation, preparing and delivering technical documentation. Process change requests from field personnel and resolve issues escalated from network operations center (NOC). Create and administer password policy for SOX compliance.Developed and deployed process for ordering and building of serversDesigned and implemented infrastructure for D&B eRAM deploymentDevised template and procedure for current and new system run booksCreated new infrastructure for Cognos systemsMigrated to new intranet system using Webridge applicationProvide Tier 3 support for Exchange 5.5, 2000 & 2003, AD, OS, Network & Hardware issuesDisaster recovery. Responsible for the documentation & recovery of Great Plains systemsInitiate, develop and implement DNS migration to AD integrated DNS. Provided training to NOC Show less

Create procedures and workflows for NOC technicians and resolve system and network issues proactively and reactively in 24/7 on-call environment. Coordinate off-hours system maintenance, monitored WAN links and e-mail systems, and provide third-level support to helpdesk. Manage change request projects and provided system/service upgrades onsite.Achieved $17,000 in monthly savings by tailoring network capacity to actual useSaved $10,000 per month by designing and implementing new web… Show more Create procedures and workflows for NOC technicians and resolve system and network issues proactively and reactively in 24/7 on-call environment. Coordinate off-hours system maintenance, monitored WAN links and e-mail systems, and provide third-level support to helpdesk. Manage change request projects and provided system/service upgrades onsite.Achieved $17,000 in monthly savings by tailoring network capacity to actual useSaved $10,000 per month by designing and implementing new web hosting areaRebuilt Concord eHealth network monitoring system to proactively resolve network congestionProvided tier 2 support for the Help Desk for issues relating to Network, Hardware, TCP/IP, OS & ExchangeInitiate automation of server patch updates with Shavlik HFNetCheckPro Show less

Trained, scheduled, and led 3 technicians in all daily data center operations. Managed and tested data backup/recovery and ensured data center security. Tracked successful project completion and upgraded systems with vendors. Facilitate team communication and problem solving through meetings and mentoring.Implemented processes for company-wide payroll, backups, and system operationsCreated technical documentation, including requirements and procedures documentProvided Windows… Show more Trained, scheduled, and led 3 technicians in all daily data center operations. Managed and tested data backup/recovery and ensured data center security. Tracked successful project completion and upgraded systems with vendors. Facilitate team communication and problem solving through meetings and mentoring.Implemented processes for company-wide payroll, backups, and system operationsCreated technical documentation, including requirements and procedures documentProvided Windows NT/2000 server support Show less

Resolved network and workstation issues, recommended technology purchases, and created workstation images. Manage 7 technicians and call tracking system. Supported division moves between buildings and created custom helpdesk reports.Improved call tracking system to streamline escalations and troubleshootingAchieved CEO Award for Y2K compliance project completionProvided desk side support for ExecutivesRemote access administratorImproved Call Tracking System (HEAT) process… Show more Resolved network and workstation issues, recommended technology purchases, and created workstation images. Manage 7 technicians and call tracking system. Supported division moves between buildings and created custom helpdesk reports.Improved call tracking system to streamline escalations and troubleshootingAchieved CEO Award for Y2K compliance project completionProvided desk side support for ExecutivesRemote access administratorImproved Call Tracking System (HEAT) process and workflowProvided improved reporting for managersEarned rapid promotion from initial contract helpdesk position Show less

Independent media manufacturer with $20 million in annual sales and over 200 personnel; Conduct system status checks, resolved issues, and maintained LAN/WAN integrity, connectivity, and equipment. Imaged workstations, administered e-mail, created user accounts, and provided in-person and remote support for 200 clients. Negotiated service contracts, procured IT hardware, and oversaw system modifications and updates. Trained new employees and documented IT environment changes.Obtained… Show more Independent media manufacturer with $20 million in annual sales and over 200 personnel; Conduct system status checks, resolved issues, and maintained LAN/WAN integrity, connectivity, and equipment. Imaged workstations, administered e-mail, created user accounts, and provided in-person and remote support for 200 clients. Negotiated service contracts, procured IT hardware, and oversaw system modifications and updates. Trained new employees and documented IT environment changes.Obtained $40,000 in annual savings through VoIP system with Lucent.Designed and implemented migration from ccMail to Exchange 5.5Saved over $10,000 by improving network through addition of new switches and enabling deployment of work production tracking system.Enabled expansion of account manager department by wiring and punching down 40 new workspaces.Upgraded Internet connection speed with numerous improvements. Show less