Joel Bryan Email & Phone Number

New Brunswick, Nj, Us

Data center energy management, data center efficiency, server utilization and optimization• Ensure that SLA's are met and exceed customer expectations. • Responsible for the development of frontline Support Engineers and Technical Account Managers. • Act on emerging problems and customer request trends to engage engineering, operations, manufacturing and product management as necessary to:• Ensure escalated and/or emerging issues are properly (i.e. distinctly, efficiently, timely, and with properly outward communication) isolated with engineering and manufacturing to the root cause level including component/part/code, version, source/vendor and situational parameters in which the issue(s) occur.• Ensures issues in play are communicated as clearly and proactively/preemptively as possible to prepare the community for and enable them with effective detection and deflection and to mitigate speculation, concern and random actions.• Develop a cost/impact analysis of emerging and pending issues to consider field, remote, logistics and account/customer impacts (including pending deals) and mitigation according to considered scenario options for management.• Prioritize and represent pending issue and requests within sourcing organizations • Maintain a balanced focus between urgent issues and important strategies to ensure continuous progress is made without lags.• Define and engage in the communication of plan of action to be executed across operations.• Provide to support an up to date record of pending resolution actions on emerging and escalated issues with data needed for reporting to the field and customers.• Maintain a comprehensive definition of the qualification criteria which represents the core knowledge and abilities a technical staff• Participate and help define an optimized Fault Analysis.

• Coordinates all activities and all testers during each testing phase of a project or program• Co-operates with clients/users and senior staff as required to agree the testing strategy to be employed for development projects.• Maintains awareness of testing alternatives at a level where they can be analyzed and the most effective testing strategy selected and agreed• Utilizes testing knowledge and experience to assess and advise on the practicality of testing process alternatives.• Identifies improvements to the process and assists in their implementation.• Ensures that any risks associated with the agreed test strategy and the system test plan are clearly documented and described to the clients/users and colleagues.• Manages all risks associated with the testing and takes preventative action when any risks become unacceptable.• Provides authoritative advice and guidance to colleagues on any aspect of testing, including training for testers and other developers where appropriate.

Education record

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Education record

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Mini Mba