Joel Bryan Email & Phone Number

A dynamic results-oriented executive with diverse global experience in developing, planning and, implementing world class quality Customer Service and Support organizations. Ability to analyze key metrics and through a structured and logical approach refine the need into an integrated set of requirements that leads to a fielded solution. Over 20 years of experience and expertise in technology industry & management with global customer support leadership & strategies delivering innovation, growing revenue, and customer satisfaction above industry standard. Specialties: Technology & Startup Tech industry Customer Experience, Global customer care strategy, developing customer care and sustainability alignment. Vision - Taking long-term view to build a shared vision with others; acts as a catalyst for organizational change. Influences others to translate vision into action.External Awareness- I understands and keep up-to-date on local, national, and international policies and trends that affect the organization and shape stakeholders' views; aware of the organization's impact on the external environment.Customer Conflict Management - Encourage creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manage and resolves conflicts and disagreements in a constructive manner.Decisiveness - A record of making well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.Influencing/Negotiating - Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.- Developing SLA's- Developing and Facilitating outsourced effort, training, operations, testing & setup. - Developing new customer support strategies to improve quality- Deployment implementation & management Support

Listed skills include Data Center, Product Management, Management, Strategy, and 14 others.