Form and maintain alliances and cooperative relationships with bank lenders.Create and implement a thorough plan for digital collections. This entails establishing long-termobjectives, targets, and a plan for the year, handling, and achievement of Recovery target alongwith P&L Targets.Take charge of a group of 10 experts in digital Recovery, data analysis, and digitization. Assistteam members with guidance, coaching, and performance reviews, who manages 150+ Callersand digital marketing team.To guarantee the security, integrity, and scalability of digital collections, collaborate closely withthe IT, audit, and calling teams. Work together with subject matter experts and content providersto improve how user-friendly digital channels are.Create and oversee budgets for projects involving digital collections. Align resources optimally toaccomplish strategic objectives and show cost-effectiveness.To be updated on new developments in digital trends and technologies. Take the lead in acquiringand managing existing partners for digital collections, including bank and NBFC's.To improve access, cooperation, and resource sharing, form and maintain alliances with otherorganizations, libraries, and establishments. Reach a larger audience by promoting the institution'sdigital collections.

Oversee a group of thirty virtual relationship managers who engage with clients located all overthe world with the primary goal of strengthening current relationships and hitting set cross-sellingtargets.With an AUM of more than 800 Cr and 16,000 Unique Customers, this team handling role will driverelationship management with an emphasis on customer satisfaction and increase bank revenue.Oversee a group of ten committed NRI account acquisition officers who are actively working onleads that come from branches, websites, self-reference, and other sources.In order to grow the market share of remittances from the UAE, Canada, Australia, and Singapore,supervise a team of five Yesremit Officers in charge of the YesRemit remittance platform.Ensure that each team member and the team overall, meets the revenue target.

Oversee a group of 3 Agency Managers, 10 Team Leaders, 175+ Callers, and a quality andprocess-related training team.Functioning out of six agencies dispersed geographically. Manage all vendor agreements, SOs, andbilling. reporting to the Head of SalesEstablish trust with the current clientele and offer cross-selling opportunities for liability productsbased on their needs. Also present your clientele's profile to the banking and NBFC partners torequest help with credit bureau cleanup.

Manage Digital Channel Application (DAP) Leads from six Chennai-area regions.Oversaw a group of 40 agents and 4 TL's working on Loan sourcing and Documentation involvedin the loan processing.Assign the field executive to the task of obtaining the customer's documents.Work with the Disbursal OPS team and Credit Managers to monitor the case through todisbursement.Respond to all consumer inquiries for all logged-in applications.Created and presented monthly reports to management on sales performance.Actively cross-sell insurance products and CASA products to the clientele in order to increaserevenue.

700 account portfolios are managed, strengthening the relationship between the customer andBank.Manage all NRI inquiries, take care of FOREX, find new clients through branch recommendationsor independent sourcing, sell mutual funds and insurance, take care of deposits, sell forex cards,and respond to all client service requests.Determined the needs of the client, created solutions specifically for them, and gave informedguidance.Conducted research to find possible new clients and analyse market trends.Developed profitable long-term partnerships with clients by employing dynamic interpersonal skills,active listening, and effective communication. Cultivated and upheld solid client relationships toguarantee their pleasure and allegiance.

Field Sales of Unsecured Loan Products to Customers from Six Emirates Location.Credit card Channel Sales done in Dubai, for all the corporate clients.

Oversaw a group of forty-five agents and kept an eye on the Sales & Service metric.In addition to cross-selling CASA and liability products, products handled include credit cards,insurance, and NRI products.Assist and mentor the newly hired members of the Inbound Credit Card and Liabilities Team.Oversaw the sales team for credit card-based EMI and loan products.Create the team rosters and make sure that the staffing levels and SLA's are followed.