Sewage Spills Programmeo Facilitated daily operational intervention sessions with the purpose of identifying quick wins that will reduce the risk of pollutions.o Designed and delivered a progress tracker to monitor 2,500 assets and the long-term continuous improvement activities assigned to reducing pollutions. This enabled the identification of opportunities across various workstreams.o Mapped out project plans, deliverables, and benefit tracking artefacts to ensure performance improvement plans were being delivered effectively.Internal Flooding Improvement Programmeo Designed the change delivery plan for implementing a new tracking system that ensured all internal floods had reactive mitigations measured in place and completed.o Created a tracking mechanism to facilitate all reactive mitigation measures implemented.o Engaged and managed relationships with operational leads from every county in the Severn Trent region and within the scheduling and delivery functions.o Facilitated upskilling workshops to help employees navigate process changes and new tools implemented.

PR24 Programmeo Organised the delivery of 250,00 data points and commentaries for Severn Trent’s £13 billion business plan outlining 2025–30 company deliverables and outcomes. o Led the change control process and facilitated a weekly working group to ensure that consistent data was produced.o Engaged and managed relationships with a diverse stakeholder pool consisting of 250 individuals ranging across all levels of seniority and functionality. o Designed and implemented reporting tools, combining multiple data sets, to ensure a comprehensive picture of programme progress.

o Assessment and evaluation of water efficiency options and identification of appropriate solutions for domestic customers using data analysis, demographic modelling, and GIS to determine the most effective solutions.o The delivery of key project documentation. For example, outlining requirements for water efficiency options within a project mandate, creating high level milestone plans, and maintenance of RAID logs. In addition, the implementation of a benefits plan/tracker, a costs plan/tracker, and a stakeholder engagement and communications plan within the definition stage of multiple projects.o Building and maintaining effective stakeholder relationships with both internal and external stakeholders, these included a fortnightly meeting with regulatory bodies, local and national government. Required to be the singular point of contact for the water efficiency plan within Hafren Dfrydwy.

o Worked with stakeholders across retail and operational functionalities within the business to capture the requirements of multiple smart metering customer journeys.o Assessed and documented Severn Trent’s current AS-IS processes for ‘dumb’ metering, conducted gap analysis between the AS-IS and TO-BE requirements for the implementation of smart metering (meters with the capacity to communicate live to the supplier), and documented new TO-BE customer journeys.

ParliaMentors is a UN award-winning leadership programme where teams of university students of different faiths and non-religious beliefs collaborate to create real social change while being mentored by MPs.o Designed and delivered a social action project that linked vulnerable young adults to mentors across Birmingham. This included scoping, planning, and tracking key milestones and performance indicators.o Ensuring project actions were completed in a timely manner to ensure all project progress.o Managed relationships and engaged successfully with 5 educational institutions and 25 diverse mentors from various backgrounds to ensure successful partnerships.

o Design and implementation of learning materials to support the promotion of STEM subjects within pop-up education festivals and community engagement labs.o Design and implementation of an engagement strategy that built up relationships with both community leaders, organisations, and STEM organisations such as National Grid and Jaguar Land Rover.o Liaison and stakeholder management between Blast Fest organisation and several educational institutions across the country, including Russel Group Universities and award-winning museums such as the ThinkTank in Birmingham.