Field Technician & Office Assistant
CurrentB&W Heating and Cooling is an HVAC, electrical, and plumbing services company that serves Wood River, IL and surrounding areas. At B&W as a field technician, I conduct service calls for repair and maintenance of heating, air conditioning, and ventilation equipment. I also perform installations and sell yearly service contracts to customers. Along with that I design and create custom sheet-metal ductwork and ventilation materials.As an office assistant I maintain the customer database, answer phones, direct and assist customers, and am responsible for organizing and filing customer information, and monitor inventory. I also dispatch and schedule technicians during day-to-day operations. This experience has taught me communication, time management, teamwork, and the hard skill necessary to succeed in this industry.