Joel Hoffman Email & Phone Number

Dublin, Oh

Responsible for building requirements for team metrics, and for reporting performance to the team and leadership on a monthly basis Sought out coaching opportunities with team to build bench strength, increase accountability, manage performance and share best practicesPartnered with Compliance team to perform quality audits on a monthly basis to ensure team met CTQs

Billings, Mt

Work cross functionally to reduce cycle time and improve the customer experience. Review and analyze cycle time and customer complaint data to find and correct any gaps in current process. Complete projects that improve both efficiency and compliance for the titles team.

Billings, Montana Area

Work cross-functionally to constantly improve data quality and synchronization among tasks within the division.Partner with the team lead to formalize process maps and write standard operating procedures (SOP’s) that streamline and improve process uniformity.Construct IT requirements for business units, developing testing scripts and perform Quality Assurance testing on new system enhancements and upgrades.Extremely knowledgeable and cross-trained with skills that allow flexibility… Show more Work cross-functionally to constantly improve data quality and synchronization among tasks within the division.Partner with the team lead to formalize process maps and write standard operating procedures (SOP’s) that streamline and improve process uniformity.Construct IT requirements for business units, developing testing scripts and perform Quality Assurance testing on new system enhancements and upgrades.Extremely knowledgeable and cross-trained with skills that allow flexibility across several teams and business functions.Perform due diligence and contract closeout on paid in full accounts. Show less

Kettering, Oh

Managed every aspect of customer interaction from the perspective of the Retail Consumer Division of GE Capital.Worked with management to devise new ways to increase take-rate for Retail Consumer Finance products and services, such as developing new offers, scripting and customer feedback follow-ups known as ‘Voice of the Customer’.

Education record

Bachelor’S Degree, History-Political Science