Joel K. Email & Phone Number

Provide advanced hardware/software troubleshooting and support for employees throughout the world.Provide endpoint management and technical support for Windows/macOS including: - hardware inventory - customized software deployment - VPN configuration - group policy/configuration profile (MDM) - asset procurement and tracking - warranty management - Apple Business (DEP) - security configuration including FileVault/BitLocker with necessary key management, anti-virus, etc. - reporting for security team, accounting, and HRDevelop, test, and deploy custom scripts and software. This includes software installs, uninstalls, remote troubleshooting, scripted OS upgrades, etc. Maintain always-connected split-tunnel VPNs. This includes lifecycle management of client key pairs for each endpoint, a secure API to download the endpoint’s specific configuration, and a custom software deployment.Manage endpoint cloud backups (application deployment, life-cycle management, troubleshooting).Administrate anti-virus for endpoints through single console, including policies for web filtering, data-loss prevention, and general threat protection. Manage the incoming alerts and remediate threats as required.Network support for headquarters, including Enterprise WiFi setup that uses RADIUS authentication to AD and a Guest WiFi portal.Systems administration including: - AWS - Domain Controllers - GSuite - Secure Password Vault - SaaS applications administration: Confluence, JIRA, Office365, Slack, Zoom - LANrev core and MDM servers - iVanti Unified Endpoint Manager core and Cloud Services Appliance servers - Jamf Pro - VMware VSphereSet up and maintain SSO configuration for multiple applications via GSuite SAML and OAuth.Draft and maintain internal and external IT documentation.Constantly questioning current configuration and looking into new technologies/solutions to provide continuous improvements and efficiencies for the team.

Cookeville, Tn

Analyze, deploy, and support the technology used by administrative staff. This includes support for, and deployment of, Windows and Mac OSX, assorted software, and printers. Assist the staff in strategic planning for future technology needs, obtaining quotes for software and hardware, creating proposals for purchase, providing initial setup of the technology, and continued maintenance of the technology. Also assist the staff with all other technology needs serving as the liaison to IT by creating and assigning tickets for security approvals, granting permissions for access to various file shares and databases, and network related issues. Test and deploy Group Policy; deploy software via SCCM for Windows clients and via Jamf for Mac clients.Assist various administrative personnel with technical issues over the phone, in remote sessions, and in person, striving to uphold and enhance rapport with Information Technology through my communication, helpfulness, and disposition.

Cookeville, Tn

Support the servers, network, workstations, and other IT infrastructure of multiple clients in Cookeville and the surrounding area. This includes a wide range of skills, from setting up a new domain controller with a Distributed File System over a VPN to troubleshooting a network connection on an IP camera, or cleaning a malware infected workstation.Wrote multiple PowerShell scripts to automate time consuming and reoccurring assignments. One of these scripts assigns granular permissions to 125 users on 28 folders based on a user matrix updated by the client. This script sets 3500 permissions in about 30 seconds.Server experience includes: setup of physical and virtual servers (on both Hyper-V and ESXi); Windows Server 2003, 2008, and 2012; managing Active Directory in multiple environments; managing Exchange Server 2008; PowerShell scripting; installation and maintenance of server centralized applications; and backup operations.Workstation experience includes: Windows XP, 7, and 8 support; application support; communication troubleshooting (network, printers, etc.); hardware related troubleshooting and upgrades; and virus/malware removal.Network experience includes: wired and wireless infrastructure planning, installation, and support; switch programming and installation; router and firewall programming with emphasis on VPN connectivity.

Cookeville, Tn

Developed a PowerShell script that automated most of the new system setup process. This process included: reconnaissance on the system, creating a bare metal recovery Windows system image, and registry value changes, all of which were executed remotely.Continued to help in trouble calls and deployment of new systems.

Cookeville, Tennessee

Assisted in the maintenance and deployment of all administrative systems on campus, including deployment of user accounts, restoration of files, domain settings, and physical configuration.Helped troubleshoot problems over the phone, by remote desktop, or in person.Imaged systems based on a Windows Deployment server image.

Cookeville, Tennessee

Student Worker (part time) – worked in a PC Lab for a few hours a week and answered the phone for student technology issues