Joel K. Email & Phone Number

Provide advanced hardware/software troubleshooting and support for employees throughout the world.Provide endpoint management and technical support for Windows/macOS including: - hardware inventory - customized software deployment - VPN configuration - group policy/configuration profile (MDM) - asset procurement and tracking - warranty management - Apple.

Cookeville, TN

Analyze, deploy, and support the technology used by administrative staff. This includes support for, and deployment of, Windows and Mac OSX, assorted software, and printers. Assist the staff in strategic planning for future technology needs, obtaining quotes for software and hardware, creating proposals for purchase, providing initial setup of the.

Cookeville, TN

Support the servers, network, workstations, and other IT infrastructure of multiple clients in Cookeville and the surrounding area. This includes a wide range of skills, from setting up a new domain controller with a Distributed File System over a VPN to troubleshooting a network connection on an IP camera, or cleaning a malware infected workstation.Wrote.

Cookeville, TN

Developed a PowerShell script that automated most of the new system setup process. This process included: reconnaissance on the system, creating a bare metal recovery Windows system image, and registry value changes, all of which were executed remotely.Continued to help in trouble calls and deployment of new systems.

Cookeville, Tennessee

Assisted in the maintenance and deployment of all administrative systems on campus, including deployment of user accounts, restoration of files, domain settings, and physical configuration.Helped troubleshoot problems over the phone, by remote desktop, or in person.Imaged systems based on a Windows Deployment server image.

Cookeville, Tennessee

Student Worker (part time) – worked in a PC Lab for a few hours a week and answered the phone for student technology issues