Joel Kumar Email & Phone Number

Burnaby, British Columbia, Canada

• Coordinate and manage intake processes.
• Process and manage referrals from healthcare providers and external sources.
• Liaise with clinical and administrative staff to ensure seamless patient flow and service delivery.
• Make recommendations to software processes to executives and encourage execution of change
• Collaborate with internal teams to identify and resolve operational issues.
• Assist in developing and implementing policies and procedures to improve efficiency

• Ensures key results are achieved in accordance with the project plan by analyzing current business systems and processes, generating ideas and formulating recommendations/options, and supporting members of the project.
• Implements or contributes to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle.
• Supports the IMITS Manager/ Team Lead by providing regular updates on the progress as well as any areas of risk associated with the completion of the project both within the project scope and the timeline.
• Provides professional expertise to staff, departments, IMITS stakeholders, and guidance regarding standard process for project management.
• Reviews, analyzes and defines current/future state processes and contributes to the development of specifications and testing for all identified development, system modifications, and installations.
• Provides user support, advice and orientation. Develops content, as required, for training modules, delivers training, and provides and guidance to system users and department staff. Develops and maintains online.

Langley, BC

• Responsible for maintaining employee scheduling, customer service provided in an elegant fashion, resulting in healthy clientiele volume
• Resonsible for daily billing and reconciliation process with financial accuracy.
• Monitored physical site maintenance, and equipment needs.
• Resolved conflicts between staff members without escalation
• Troubleshooted problems relating to equipment on a frequent basis to ensure the environment facilitates employee engagement and fulfills patients’ expectations.
• Handled all medical requests with effective and prompt communication.

Surrey, BC

• Monitored clinical chart noting and provided courtesy chart reminder to their practitioners to assure all charts are updated and complete for billing and record request purposes.
• Responsible for ensuring all daily billing and reconciliation processes with financial accuracy, so the company doesn’t carry substantial AR.
• Monitored physical site maintenance, equipment needs, repairs and coordinates internal or external resources.
• Resolved problems relating to physical site on a daily basis to ensure the environment supports employee engagement and meets patients expectations.
• Scheduled dedicated time away from day to day to review all AR billing, DTP billing for the week and month to monitor patient approval limits and expiry date.
• Handled all medical/legal requests with effective and prompt communication.

Surrey

Responsible for administering voting at assigned stations during advance and general voting days, issuing ballots, accounting for materials, and tabulation.  Assisted operations at Tynehead voting station, by setting up the station, administering solemn declarations, and checking voter I.D. Served voters in a friendly and efficient manner, particularly.

Business Analytics

Bachelor'S Degree, Psychology