Joel Leighner Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

 Tier 3 support for all Outlook/Exchange OnPrem server issues. Updated Exchange & ProofPoint servers as needed for monthly patching. Managed our Veritas/Enterprise Vault application. Managed all shared mailboxes & distribution lists. Managed Servers/Services to ensure email traffic is running smoothly. Monitored our ProofPoint console, and updated server patches as needed. BlackBerry/Good/MobileIron management for IOS/Android updates and Policies in the console. PowerShell scripting to manage Mailboxes and Exchange Servers and users

Omaha Nebraska

 Experienced with Intune, while managing mobile devices globally. Managed our team Group Mailbox daily, 40+/- emails daily for any support questions. Conveyed with our wireless service providers for all devices. Managed Shared Mailbox and Distributions Lists. Monitored SMTPs/SIPs/Trace Emails/Permissions to mailboxes. Migration - First Data domain mailbox migration to Fiserv domain, +30,000 in total. Maintained Windows Servers 2003/2008/2012/2016/2019 for monthly maintenance and decommissioning. Maintained 100 plus SMTP domains. Supported in Azure AD, access policies and Single Sign On (SSO) Daily support for Outlook OnPrem/O365 for +/- 50,000 users globally.

Omaha Nebraska

 First point of contact for any IT issues for 50,000+ employees via chat, email and phone calls. Managed multiple software's internally by updating, installing, removing via a remote session. Helped set up RSA Tokens on PCs and mobile devices to access VPN. Proficient in LANDesk Remote Control Console/GoToAssist. Map all network drives for employees. Helped manage/update Symantec Endpoint Protection software. Uninstalling/reinstalling software for all employees when needed. Assisted employees on how to connect to our internal VPN while working from home or traveling.