• Built and maintained strong connections with venues and departments.• Resolved issues between talent and directors to maintain strong, professional relationships.• Facilitated communication between departments, management, and Team Members to resolve issues and achieve performance targets.• Created training documents for Relief Coordinators that can be utilized globally.• Developing Leads, Escorts/Stage Assistance and Relief Coordinators.• Creating new Inventory and Safety documents.• Tracked and submitted employee timesheets to prepare for payroll processing.• Checked stock to determine inventory levels and maintain office supply products.• Monitored schedules and calendar obligations for executives.• Organized and maintained filing and document management systems by coordinating, archiving, and purging files.• Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.• Updated business forms to streamline processing and improve efficiency.• Ensuring we stay at a positive standing with our uLearn Compliances.• Maintained well-being of cast and crew through equipment and stage safety procedures.• Monitored performances to review technical and performance aspects for concept consistency.• Remained composed, polished, and highly productive, even during moments of extreme stress to achieve optimal results.• Coordinated planning and program development between news teams and other programming staff.

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/herAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cardsDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiriesUse up-selling techniques to promote hotel services and facilities and to maximize room occupancyRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerField guest complaints, conduct research and resolve and negotiate solutions for guest satisfactionReceive, input, retrieve and relay messages to guests

• Scheduled and coordinated events and activities.• Trained workers in procedures and policies for safe recreational activities.• Tracked department expenses and revenue to meet budget requirements.• Communicated clearly with coworkers using radio, phone, and text to stay on top of operational needs.• Helped residents participate in activities with basic and advanced mobility support.• Used one-on-one meetings and small groups to engage residents in facility life.• Upheld positive quality of life standards for residents of all ability levels.• Coordinated musical guests, movies, and other types of resident entertainment.• Designed and led activities in crafts, music, and sports.• Coordinated calendars, shifts and activity schedules with staff.• Trained and managed assistants and delegated tasks for staff members.• Oversaw event logistics, venue scheduling and accommodations.• Coordinated vendors, timelines, and budgets for events.• Hosted large groups by engaging with attendees during annual events.

• Welcome guests and their pets as they enter the resort making a positive impression• Organize and process the guests’ check-in/check-outs, coordinator suite placement, and walk the pets to their suites ensuring their needs are met• Answer in-coming phone calls, listen and respond to voicemails, respond to emails, all in a timely, problem-solving manner• Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership• Communicate and follow through with guests’ and resort leadership’s requests• Maintain cleanliness of the entrance way and lobby including the restrooms • Offer upgrades to guests and sell additional services based on their wants and needs• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)• Liaison to veterinary service team; veterinary appointment status and arrivals.

Entertainment Performer • Performed in various shows and parades:o Closed at previous location and opened at new location Festival of the Lion King – Dancer/all animal trackso Opened and closed High School Musical 2 & 3 – Dancero Opened and closed Disney Channel Rocks – Dancero Opened and closed Block Party Bash Parade – All male dancer roles, 2 character roles and Level 3 Drivero And many more shows and parades across property• Maintained issued costumes• Participated in warm-ups