Responsible to investigate and resolve dealer/financial institution inquiries for issues with quoting, sales, or remittance difficulties. Experienced as a real time trainer for digital quoting platform to ensure all customer inquiries are completely satisfied.

Provided oversight and review audits for tier 1 claims advisors. Performed daily coaching and training to advisors to improve quality of monitored calls.Daily active workforce management in ACD queues to ensure sufficient manpower to reacb target metrics in regard to service levels.Acted as a point of contact for claim escalations and reviews, responsible to verify claim adjudication decision and research any possible avenues for assitance to customers/members.